IT Technician

pc technician, PC support, customer service, network support, help desk support, education background, IT support, IT Ticket support, IT hourly, IT help desk, help desk, Administrative support, Application server, Backup administration, Collaboration, Communication skills, Computer, Configuration, Database, Hardware, Implementation, Information systems, Infrastructure, Installation, Inventory, LAN, Microsoft SCCM, Motivation, Network management, Networking, Onshore, Operations, Organizational skills, Software, Printers, Time management, Training, Productivity, Project management, Receiving, Repair, Reporting, Technical support, Troubleshooting, Upgrades, Word processor, Work ethic
Full Time
$35,000 - $40,000
Travel not required

Job Description

Working onsite from 7 am - 3:30 pm 5 days a week. MUST BE A LOCAL CANDIDATE TO THE WESTERN PA REGION especially NORTH PITTSBURGHOur client is looking for a strong Help Desk Support candidate to work onsite at our Wexford/Mars location who has

EXCELLENT CUSTOMER SERVICE SKILL and Work under a sense of URGENCY

Job Description

The Help Desk Support candidate works in collaboration with the Manager of Technology and serves on the technology team. Principle duties are to maintain technology resources, provide hardware support, installation support, and ongoing assistance throughout the school district.

PERFORMANCE RESPONSIBILITIES PC Technician/Help Desk Support candidate will:

  1. Work in collaboration with the Manager of Technology to:
  • Provide advice regarding the purchase of hardware replacement parts.
  • Configuration of hardware/software used with computers.
  • Assist in the construction of local area network infrastructure.
  • Installation and set-up of computers.
  • Maintain accurate inventory records.
  • Provide advice with regard to hardware upgrades.
  • Support and assist users with computer hardware issues.
  • Network and Printer EXPERIENCE

2. Works with operations of a computer system including daily and weekly backups, printer services, user profiles, and upgrades. Ensures installation of anti-virus on workstations and administrative application servers.

3. Assists the Information Systems Analyst with the implementation of district grade book applications and grade reporting using parent-teacher web communication services.

4. Coordinates the maintenance and operation of all administrative support technology.

5. Keeps all hardware operational and perform preventive annual maintenance schedule.

6. Responsible for maintaining technology hardware throughout the school system including but not limited to computer devices and computer peripheral devices.

7. Assumes responsibility for maintaining accurate receiving, repair, and sending records.

PERSONAL QUALIFICATIONS Help Desk Support candidate must possess:

  • Excellent independent work ethic.
  • Intrinsic motivation skills.
  • Proven time-management skills.
  • Good oral and written communication skills.
  • Maintain composure in difficult, high-pressure situations.
  • Proven organizational skills.
  • The ability to handle a large and varied workload effectively.
  • Good personality, appearance congeniality, and rapport in working with staff and the community.
  • The ability to diagnose problems due to equipment failure and develop effective plans for repair.
  • Skills in maintaining, repairing, servicing, and installing all computer system and peripheral device components.
  • Basic skills in network management and troubleshooting
  • The ability to exercise initiative, make independent decisions to re-schedule work, meet deadlines, and effectively handle emergency service/repair work.
  • General working knowledge of basic computer productivity tools including word processing, database, and spreadsheet applications.

Excellent credentials. Excellent Customer Service Skills

Dice Id : 90995475
Position Id : 6957944
Originally Posted : 9 months ago
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