6694 - Desktop Support Technician

Desktop Support, business processes, client / server, data management, maintain documentation, network hardware, network systems, network systemsAutomated, presenting, problem resolution, relationships, spreadsheet, technical documentation, test equipment, training materials, training materialsPrinciplas, troubleshooting, user support, wide area network, word processing
Contract W2, Contract Independent, 12 Months
Depends on Experience

Job Description

Employee will be required to perform a wide range of advanced system support duties in either a service desk or an applications/desktop/field environment, in order to provide effective support for enterprise, client/server, desktop computer systems, network systems and business
applications and/or provides effective specialized information technology support related to
department specific applications

 

Working under general supervision, employee to perform a broad range of both routine and complex assignments in support of systems, including user support; system,
software/application and legacy troubleshooting; problem resolution and/or review of business processes and communication of user requirements/problems.

 

Knowledge of:

 

Operations, services, concepts, terms and activities common to a comprehensive, state-of- the-art information technology program

Basic operational characteristics of local and wide area network systems

Automated systems/software utilized in area of assignment, including work processes, methods of data entry/retrieval, and system navigation

Modern office procedures, methods, equipment and software such as word processing, electronic mail, and spreadsheet software

Principles and practices of troubleshooting computer system hardware and software problems

Process and workflow analysis

Tools and test equipment used in the installation, maintenance and repair of information systems

Basic principles and practices of technical network administration

Principles and practices of customer service

Principles and techniques of training and training evaluation

Methods and techniques of developing and presenting technical documentation and training materials

Principlas and practices of records and data management

 

Ability To:

Operate, maintain and perform repairs on information technology equipment and software

Perform duties related to troubleshooting, configuring, performing diagnostic and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests

Assess and resolve system use and application problems, prioritize and escalate unresolved issues to appropriate staff, and follow issues through to resolution Communicate technical information to a wide variety of users

Plan, organize, prioritize and process work to ensure that deadlines are met; organize and manage multiple assignments and priorities

Prepare and present training materials related to specialized hardware and/or software

Prepare and maintain documentation for procedures, processes, and tables related to area of assignment

Independently evaluate work methods, procedures, and operational needs; identify and recommend appropriate solutions

Learn and utilize specialized terminology applicable to specific assignments

Read, comprehend and retain technical information on computer products and systems

Communicate effectively, both verbally and in writing

Establish and maintain effective working relationships with those encountered during the course of the work

Dice Id : redoakfl
Position Id : 6694
Originally Posted : 3 months ago
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