Kforce has a client in Reston, VA that is seeking a Help Desk Technician.
In this role, the Help Desk Technician will work with other Service Desk Technicians to response to on demand requests for Tier 1 and Tier 2 support. The Help Desk Technician will work directly with end customers to help them resolve their issues, concerns, or outages and when needed you will escalate problems that require additional support.
* 3 to 5 years of general IT experience
* Hands on experience as a Service Desk Technician
* Ability to write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)
* Ability to serve as a user liaison covering basic computer system end-user operations, including but not limited to: system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers
* Experience supporting mobile devices, provisioning and managing through an Mobile Device Management (MDM) software
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.