Help Desk Technician

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Kforce Technology Staffing
Full Time, Perm
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client in Reston, VA that is seeking a Help Desk Technician.

Summary:
In this role, the Help Desk Technician will work with other Service Desk Technicians to response to on demand requests for Tier 1 and Tier 2 support. The Help Desk Technician will work directly with end customers to help them resolve their issues, concerns, or outages and when needed you will escalate problems that require additional support.

REQUIREMENTS:
* 3 to 5 years of general IT experience
* Hands on experience as a Service Desk Technician
* Ability to write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)
* Ability to serve as a user liaison covering basic computer system end-user operations, including but not limited to: system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers
* Experience supporting mobile devices, provisioning and managing through an Mobile Device Management (MDM) software

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITAQG1976348
Originally Posted : 3 months ago