Organizational Change Manager (Enterprise Change)

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Navy Federal Credit Union
IT, Manager
Full Time

Job Description

Job Description


You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America's Best Employers IND123

Basic Purpose

The Organizational Change Manager will report into the Enterprise Strategy and Change team and be assigned to support one or more transformational initiatives associated with Navy Federal's Enterprise Strategy. He or she will design, develop and deploy organizational change management (OCM) strategies/solutions to drive adoption of the change. This includes facilitating activities such as identification, validation and planning around stakeholder needs/concerns, organizational change impacts, and mitigation of people-related risks associated with complex, large scale change, as well as delivering targeted change plans and tactics such as communications, training, coaching, business readiness, sponsorship support, resistance management and rewards/recognition. The Organizational Change Manager will collaborate closely with other Change Managers and project team members to coordinate plans and address dependencies across enterprise initiatives, projects or workstreams. He or she is a proactive self starter, effective in both team settings and as an individual contributor, and is flexible and adaptable to pivot to meet the evolving needs of the initiative.


• Design, develop and deliver organizational change management (OCM) strategies/solutions for complex, large scale change initiatives
• Serve as facilitator and active, visible Enterprise Change consultant, coach and collaborator with project leads and initiative sponsors, Senior Executives, management, and business unit stakeholders
• Develop and lead actionable and targeted change plans - such as communications, training, sponsor roadmap, coaching, resistance management, rewards/recognition, or other plans and tactics
• Serve as facilitator and active, visible Enterprise Change consultant, coach and collaborator with project leads and initiative sponsors, Senior Executives, management, and business unit stakeholders
• Align and integrate components of change management plans across project methods (e.g. waterfall, agile) and phases (e.g. planning, analysis, design, implementation and sustainment phases)
• Develop and lead processes to assess people-related risks, organizational alignment and stakeholder needs/impacts of strategic programs and initiatives
• Evaluate and measures effectiveness of internal communications, engagement, and training plans
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes.
• Facilitate meetings/groups of team members in the implementation of strategic activities



• Bachelor's Degree in Business Administration or related field, or the equivalent combination of education, training or experience
• Significant hands on experience applying organizational change management methodologies, processes and tools across enterprise-wide transformations, project and projects including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment
• Hands on experience implementing change in enterprise-wide, project management environment
• Experience in managing projects from creation through execution and evaluation
• Effective in exercising initiative, producing desired results and achieving objectives
• Effective skill in translating information and developing insights
• Effective in presenting findings and conclusions clearly and concisely to stakeholders and management
• Experience in working with all levels of staff, management, stakeholders, vendors
• Experience in leading, guiding, and mentoring others
• Effective verbal and written communication skills


• Master's Degree
• Prosci, ACMP, or other change management certifications
• Experience delivering change in agile operating environments
• Previous experience with large scale, technology-related change
• PMI or other project management certifications
• Navy Federal functions, philosophy, operations and organizational objectives
• Demonstrated thought leadership experience through applicable associations, authored

Hours: Monday - Friday, 8:00am - 4:30pm (hybrid work schedule/partial remote)

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

The salary range for this position is: $92,900 - $160,400

Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.

Company Information

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 10 million member-owners.

What inspired our founders still drives us today—as we see it, our members are the mission.

Dice Id : 10117743
Position Id : 7810091
Originally Posted : 3 months ago

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