Deskside Support Technician

support, desktop, servicedesk, IT Desktop
Contract W2, 6 Months

Job Description


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Role : Deskside Support Technician 2 Openings

Location : Louisville, KY ........................ (100% Onsite Role from Day 1).

Duration : 3 - 6 Months

Deskside Support Technician

As a Deskside Support Technician, you will be responsible to build and deploy the assets and provide basic level of troubleshooting in an effective and timely manner. If you thrive in a dynamic, collaborative workplace, Zensar provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Key Responsibilities (not limited to)

  • Offboarding of Team Members & Collection of Assets
  • Onboarding - Build and deploy new equipment
  • Ensure Asset data is updated as part of the Inventory & Asset Management process
  • Periodic updates on tickets in ServiceNow
  • Generate and provide metrics on Incident/request data.
  • Escalate issues to Endpoint technicians
  • OS Image and Software deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.

Required Technical and Professional Expertise

  • 2 - 3 years of experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware basic troubleshooting standpoint.
  • Basic knowledge on OS deployment, Exchange, and Citrix configurations.
  • Should have knowledge in CMDB and asset management
  • 2 + years of experience with Configuration Management and Deployment methods with SCCM and Intune.
  • Experience with deployment methods including inventory control, patching, software, and application deployments.
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes.
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
  • Active technical certifications would be an asset.

Preferred Technical and Professional Expertise

  • Exceptional verbal and communication skills
  • Unparalleled Listening and Comprehension capabilities
  • Proven service industry front line experience with handling high value/critical customers
  • Ability to keyboard to capture important details on a call for documentation


Akash Goswami

InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |

Direct |

Servicing our clients since 2001 MBE/ DBE Certified in VA, MD, PA, NJ, NC, CA

IT Services * Application Development * Mobility Solutions

Dice Id : 10113809
Position Id : 2021-27030
Originally Posted : 2 months ago
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