UCC Infrastructure Engineer

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Kforce Technology Staffing
Contract W2, Temp
Competitive

Job Description

RESPONSIBILITIES:
Kforce's client is seeking a Unified Communication & Collaboration Infrastructure Engineer to join their team in NYC. This position requires working our hybrid schedule of a minimum of 3 days onsite weekly in our Boca Raton, FL office.

In this role, the UCC Infrastructure Engineer will assist in the planning, installation, and maintenance of the Cisco Unified Communications infrastructure components, including:
* Cisco Unified Call Manager (CUCM)
* Cisco Unity Connection
* Cisco Unified Contact Center Express (UCCX)
* Expressway C and E
* Cisco Video
* WebEx Control Hub - Meetings/Teams/WebEx Calling

Duties include:
* Identify and review all software updates to Collaboration platform features, Applications, and functionality
* Develop documentation on administration, installation, configuration, and troubleshooting
* Develop system and service deployment scripts
* Provide day-to-day assistance in resolving technical issues related to end user compute, cloud and server applications
* Must be available at all times to support their job functions, including, but not limited to the event of a potential hurricane or other emergency situations
* Work with Project Management to serve as a project lead on technical deployments and customer engagements
* Provide technical services in the form of design, assessment, analysis, and troubleshooting, implementation, and documentation for related technology focus areas: (e.g., network, server, storage, cloud, etc.)
* Develop additional technical and professional skills through a career-track curriculum and self-learning experiences
* Improve future resolution of incidents by identifying the need for new and improving existing knowledge articles and Root Cause Analysis
* Frequently engages with the end-user community to understand user experience and needs.
* Provide training and regular communications regarding use of existing and new features and functionality

REQUIREMENTS:
* Bachelor's degree in Computer Science, Engineering, or related discipline
* Minimum of five (5) years of experience with enterprise IP Telephony, PBX, Voice/Unified Messaging, and Call / Contact Center (ACD, IVR, CTI) systems
* Proficient with IT processes and process improvement, including ITIL concepts
* Demonstrated innovator
* Proficient with application and systems integration work related to unified communications platforms
* Knowledge of TCP/IP internetworking, with a strong preference for those candidates with experience in designing, planning, and implementing LANs and WANs using Cisco technology

Advanced knowledge of network infrastructure components that support the Unified Communications solution; Those components should include:
* Cisco Switching
* Cisco Integrated Services Routers (4XXX)
* Cisco Analog Gateways
* Dial-plan Design
* VoIP emergency 911 Call Routing Solutions

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.

Dice Id : kforcecx
Position Id : ITEQG2022398
Originally Posted : 5 months ago

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