Desktop Support Engineer

Windows, iOS, Mobility, Troubleshooting, Break Fix, Smart Hands, SCCM, Imaging, Desktop Support, Bloomberg
Contract W2, Full Time
$60,000 - $83,000 /yr

Job Description


Onsite-Deskside Technician ll In this position, you will focus on solving our clients Technical issues and requests by supporting integrated equipment. You will work onsite with our client as a Stefanini Employee, You will also be dispatched to assist users at their desks, offices, conference rooms, etc. Reporting directly to The Lead, the Technician's prime function is to provide technical face to face or remotely and maintain accurate deskside hardware inventory. The position involves a high degree of exposure, working sometimes with executive management and managing directors of the firm to provide the services listed below. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

What do you need to succeed?Excellent proven track record supporting clients in a financial environmentExperience with Financial Applications Bloomberg, FactSet, Aladdin ECT.Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility and willingness to learn new technologiesDeskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksExperience in supporting VIP's and Executive clients - Providing a "Best Customer Experience"Excellent and professional communication skills both verbal and writtenExcellent history of responding to service requests and trouble incidentsExcellent verbal and written communication skillsSolid documentation skillsAbility to complete assignments with minimal supervisionAbility to search internally/externally for support informationTeam and customer-oriented attitudeExcellent attendance and schedule adherence historyAbility to walk and bend and perform labor-related duties of connecting computer equipmentAbility lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making

Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility. Dress Code: Business casual
Dice Id : 10106616
Position Id : 48198
Originally Posted : 2 months ago
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