NOC Network Security Engineer - Level 2 (REMOTE)

Palo Alto, NOC, Firewalls
Full Time
$100,000 - $120,000
Work from home available Travel required to 10%.

Job Description

NOC Network Security Engineer - Level 2  (REMOTE)

 

We are seeking an energetic, well-rounded team player who will focus on providing an excellent user service experience as a NOC Level 2 Engineer. This individual will be part of an escalation group that supports the 24/7 NOC team, assisting with support events aligned with their expertise and skillset.

The individual will also act as the primary technical contact for assigned clients, addressing questions, concerns, and requests received by the client.

 

Level: Mid to Senior (5+ years of working experience), non-management

Status: Full Time (Direct Hire)

Locations:  Northern NJ or East Coast time zone(remote)

Travel: 10-20%

 

or Holder ONLY

 

Skill Summary:

- Palo Alto Specialist

PCNSA, equivalent or higher

Palo Alto/Switch/Firewall router configuration, ACLs, port/VLAN configuration, VPN, routing protocols but not limited

- Expertise in Palo Alto firewalls and panorama management portal a must

 

Role Description

This position is responsible for providing technical guidance and support to assigned clients and the HighPoint Network Operations Center team. The individual will be responsible for working closely with Level 1 NOC engineers to ensure customer satisfaction and resolution. The individual will act as the technical advocate while possessing strong organizational and communication skills. Provide uninterrupted service and incident/problem management for client-related requests and monitoring events. Plus be accessible as a technical lead for NOC engineers and assist with issue resolution. in addition, take the lead on L2 tickets, and escalate to vendor and/or HighPoint L3 resources as needed.  Lastly, this position may be part of an on-call rotation schedule while acting as a technical account manager for assigned clients.

Responsibilities

- Provides technical guidance to NOC engineering support group for infrastructures managed by HighPoint NOC

- Train other NOC Engineers on new or advanced products and services

- Install, configure, maintain, proactively monitor, and repair all network equipment consisting of, but not limited to, Palo Alto routers and switches

- Responsible for event notification acknowledgment and correlation via Network Management System (NMS)

- Responsible for monitoring setup and audit to make sure all device KPIs are added to monitoring and have proper alerting profiles enabled

- Proactive review for all system events and logs, identify trends and potential problems

- Support all services and systems for maximum reliability, provide corrective maintenance direction as required

- Investigation and root cause analysis for major outages

- Work with vendors to resolve issues, i.e. Palo Alto, AT&T, Verizon, VMware

- Document issues and resolutions steps by creating and/or contributing technical content for enhancing procedures/SOPs and policy documents for functions within the NOC

- Using strong trouble-shooting skills, advanced diagnostic tools and experience to resolve and restore service in a timely and efficient manner

- Assist with trouble ticket and technical escalation path forward and resolution

- Responsible for working with customers on troubleshooting, incident resolution, change management, and communicating technical issues

- Work with field technicians in the clearing of troubles and/or network outages  

- Escalate to Lead Engineer or NOC Manager as necessary for trouble resolution

- Act as an escalation point of contact for 1st Level support

 

Requirements

PCNSA, equivalent or higher

Palo Alto/Switch/Firewall router configuration, ACLs, port/VLAN configuration, VPN, routing protocols but not limited

- Expertise in Palo Alto firewalls and panorama management portal a must

- Overall security experience with emphasis on ACL implementation and management

- Advanced routing knowledge (i.e. BGP/OSPF/EIGRP) in enterprise environments

- Palo Alto patch management and recommendation

- Troubleshooting complex switch/route issues

- Understanding the application layer and dependencies on core network infrastructure

- Knowledge of the latest Palo Alto technologies and practices

- Troubleshooting application issues

- Configuration and proactive administration of Palo Alto network infrastructure

Desirable

- Information systems administration (i.e. VMware, Windows, Linux, Citrix VDI, MS Exchange, O365)

- MPLS experience

- FortiGate, SonicWall firewall skill set

- HP networking experience

Competencies

- Excellent written and verbal communication skills with focus on customer satisfaction

- Seasoned customer service skills

- Proactive approach and good troubleshooting techniques

- Strong problem-solving skills with an emphasis on quick problem resolution

- Attentive and detail oriented

- Ability to focus on multiple tasks simultaneously

- Prior helpdesk and ticketing system experience is a plus

Dice Id : 91012318
Position Id : 7521430
Originally Posted : 2 months ago
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