834726 Principal ReliabilityOperations Engineer Eden Prairie MN or Columbia MD

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UnitedHealth Group
Director, Engineering, IT, Windows, SQL, Java, Management, Software
Full Time
Work from home not available Travel not required

Job Description

In this exciting and challenging role within Care Services Business Enablement and Technology team, the Director, Reliability Engineering will lead a team to improve technology efficiency, effectiveness, and quality. This role will help to align technology service delivery with business operational requirements.Positions in this family are involved in management and administration of multiple IT Functions, or managing general operations which are not specific to one IT Function. - Provides leadership to and is accountable for the performance of managers and/or senior level professional staff.Primary Responsibilities: Define critical technology services and their components including applications, infrastructure, vendors, etc. (in AND out of Care Services)Define service levels and other performance requirements for those servicesMonitor and assess end to end performance on these servicesDevelop and execute action plans to address and performance issuesCommunicate high-priority incidents, operating issues, incident/change summaries, and focused service reviewsIdentify areas of business risk and process improvement: DR, BCP, PLM, audit, vendorsLead cross-functional reliability events: application deep dives, Peak Season, auditsDrive best practices into software engineering including but not limited to agile, automation, quality, process improvementsBring reliability investment ideas to be included in technology roadmapShare information related to Care Services business and technology strategy across the appropriate groupsLead external technology initiatives for Care Services (smart cards, Windows 10 upgrade, etc.)Execute segment-based project activities (e.g. PLM, macros, desktop updates)Set the reliability engineering strategy, identifying and nurturing the right talent to succeed in these exciting and challenging rolesCollaborate with peers in BET to achieve goals Required Qualifications:Undergraduate degree in applicable area of expertise or equivalent experience.10+ years technology leadership experience+5 years of experience in the delivery of technology solutions and understanding business requirements.Previous experience working with SSIS, ETL, MS SQL, .Net or Java technologies Exposure to monitoring tools like: Dyna Trace, HP SiteScopeExperience ITIL/ITSM (IT Service Management) environment Demonstrated success in leveraging technology to meet business objectivesAbility to establish effective working relationships with executives (including C-level) and key business partners to drive a change agendaDemonstrated strategic thinking abilities and an enterprise-wide perspective Experience working in a large, matrixed and geographically spread environment Results oriented with a high level of emotional intelligence, strong communication and interpersonal skills, outstanding collaboration, strong influence and consensus buildingAbility to translate and communicate technology concepts to non-technical employees.Working knowledge of how business and IT interact and operate together.Preferred QualificationsKnowledge of the Healthcare, Insurance or Financial Services industryExposure to managing $10+ million budget Exposure to managing helpdesk teamsExperience managing Service Support and Maintenance operations (SSMO)Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job keywords: Technology, Software engineering, Optum, Eden Prairie, MN, Minnesota, Columbia, MD, Maryland


Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at http://careers.unitedhealthgroup.com
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Position Id : 834726
Originally Posted : 3 months ago