Software Technical Support Engineer - Eden Prairie, MN

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UnitedHealth Group
Management, Scheduler, Performance, Java
Full Time
Work from home not available Travel not required

Job Description

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

Primary Responsibilities:

  • Coordinate onshore/offshore application development and support team as "Service Level Owner" of multiple CBA/P1/P2/P3 applications assigned to perform all operations support efforts
  • Perform all phases of software engineering including requirements analysis, application design code development and testing
  • Design and implement performance and operational enhancements
  • Prioritize support strategic priorities into daily actionable plans for the team
  • Troubleshoot production support issues post-deployment and come up with solutions as required
  • Work very closely with architecture groups and drive solutions
  • Participate in an Agile/Scrum methodology to deliver high-quality software releases
  • Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions, issues and plans to technology leadership
  • Collaborate on the design with other team members and product owners, both inside and outside the scrum team
  • Estimate operational work effort for engineering team and effectively identify and prioritize the high impact tasks
  • Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
  • Participate in 24x7 on call support
  • Open problem tickets when code issues are identified and work with the Dev team to define requirements for the fix
  • Working with the offshore teams to determine root cause and develop and test workarounds
  • Providing knowledge transfer that may help the offshore to understand the issue/root cause whenever possible
  • Escalating high priority issues that have not resolved by the SLA to Scrum Master or Management team

Required Qualifications:

  • 3+ years of experience in 24x7 Production Support and ITSM Practices
  • 3+ years of experience in hands on distributed server operations (build, break / fix, manage, patching, prod support)
  • Knowledge of implementation of monitoring tools, automation scripts, and overall automation to reduce manual efforts
  • Knowledge of other batch scheduling systems utilizing TWS (Trivoli Workload Scheduler)
  • Experience working in an Agile CI/CD (Continuous Integration/Continuous Delivery) development environment
  • PLM Experience and Infrastructure Upgrades
  • Experience with APIs/micro services

Preferred Qualifications:

  • 4 year degree in computer science or equivalent experience
  • Experience performing code reviews
  • Understanding of non-functional system specifications and requirements
  • Excellent written communication skills and ability to document technical content
  • Ability to deliver high quality work with a forward thinking approach while demonstrating our values of Integrity, Compassion, Relationships, Innovation, and Performance

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Production Support, Java, CI/CD, Eden Prairie, MN, Minnesota

Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at
Dice Id : uhgbot
Position Id : 838894
Originally Posted : 6 months ago