Desktop Support Technician I - Mac, O365

  • eXcell,
  • Pearl River, NY
  • 10 hours ago
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C2H W2, C2H Independent, 10+ mos
Work from home not available Travel not required

Job Description

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.

* * * Contract to Hire Opportunity * * *

For this Desktop Support Tech position, we need a candidate with highly professional appearance and excellent customer service skills as this position requires client interface the entire day. This is a very active location so the candidate must be willing to work hard and be a team player. Job scope to include desktop work, imaging of laptops and desktops, and troubleshooting software problems and hardware issues.

Shifts will be 8 hours falling between 7 am and 7 pm, M-F with overtime and on-call may be required at times.

  • 3+ years of related work experience
  • Must have corporate deskside experience
  • Must be proficient in MS Office 2010 and O365
  • Must have iPhone, iPad, and Android experience
  • Outlook 2010 - Outlook O365 corporate experience
  • Windows 10 corporate experience
The CompuCom Technical Associates will be responsible for the following tasks:

Executive Support:
  • Supporting Incidents created through the Service Center ticketing process by executives and/or their delegates:
    • Remote Support
    • Hardware Support
    • Troubleshooting
  • Assisting with the ordering / purchasing of equipment
  • Hardware upgrades
  • Configuration and setup of all new systems
  • Software support / troubleshooting
  • Software installs / configurations
  • Local / Remote Network (remote software services)
  • Printer installations and setups
  • Providing Install, Move, Add, Change (IMAC) support as requested by the incident process, initiated by executives and/or their delegates
Specialty Device Support:
  • Responsible for providing support for the client s managed Macintosh environment, tools, and technologies:
  • Support user application access management and troubleshoot deployed applications
  • Provide end user support
    • Troubleshoot and remediate issues relating to MAC environment, wireless access, and supported tools
    • Perform Active Directory (AD) / account profile management escalations
    • Perform client builds / rebuilds
    • Support image patching as available
    • Support core application upgrades, testing, and support
    • Work with the Sustaining Operations Macintosh Support Team
Kiosk / Desktop Support:
  • Provide Operating System Support
  • Windows 10 Standard supported images
  • Work in the ServiceCenter queue and will work assigned ticket(s) to resolution, according to priority level, and resolve issues in accordance with the defined SLAs
  • In-Scope software support
  • Maintenance of the CMDB data for devices touched
Infrastructure Hands and Eye Support:
  • Provide directed support for
    • Network Closets
    • Local Servers

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Posted By

Anthoni Heffernan

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 20-00337
Originally Posted : 3 weeks ago

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