Desktop Engineer

VPN, DNS, Windows O/S, TCP/IP, networking, Desktop engineer, DHCP, Desk side support
Contract Corp-To-Corp

Job Description

Job Description:
  • Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Hands-on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Some usage: Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time.
  • Preferably with an Associate s Degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.).
  • Basic understanding and troubleshooting of Mobile Device Management systems( Airwatch / Xenmobile/ Mobile iron etc).
  • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical.
  • Good Customer management skill.
  • Good in oral and written communication.
  • Able to interact and work with customers at different levels.
  • Self- Driven and result oriented.
  • Really passionate about the work Good to have.
  • Basic understanding and troubleshooting of Apple devices and apps.
Dice Id : 10459445
Position Id : 5P044863
Originally Posted : 3 months ago
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