Desktop Support Technician II

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Apex Systems
Full Time

Job Description

Job#: 1274522

Job Description:

IT Desktop Support Technician

Shift: Mon- Fri 8:30 am am-5:30 pm

Location: Nashville, TN

Pay: $18-22/hr

Experienced desktop support technician with strong customer skills, reliable transportation. A+ certification requested but not mandatory. Prefer at least 3 year previous of experience.
  • General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
  • A+, Dell and Lexmark certifications preferred
  • Strong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal users
  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations
  • Communicates highly technical information to both technical and nontechnical personnel
  • May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
  • May participate in development of information technology and infrastructure projects
  • May involve use of problem management databases and help desk system
  • A+ Cert preferred

Required Qualifications:

• Able to work from a bent, crouched, or kneeled position

• Smartphone with teethering/hot spot capabilities (Reimbursed within Corporate Guidelines)

• Possess a valid driver's license

• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)

• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

• Works well under general supervision

Minimum Requirements:

• 2-3 years plus supporting Desktops, Laptops and Printers.

• 2-3 years plus with customer service experience

• Reliable Transportation

• Personable as they will be interacting with a wide range of users and environments

Preferred, NOT REQUIRED:

• CompTIA A+

• OEM Printer Warranty Certifications

• OEM Laptop/Desktop Warranty Certifications

• Lexmark Printer experience

• Server experience would be a bonus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1274522
Originally Posted : 2 months ago

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