Voice Systems Engineer

Voice Systems Engineer Design VOIP Infrastructure IP-PBX communications Telephony LANs WANs WLANs Linux OS SIP TCP/IP Protocol VMWARE ACFE network security voice
Full Time
Depends On Experience
Telecommuting not available Travel required to 10%.

Job Description

*unable to sponsor*

Job Overview:

As a Voice Systems Engineer you will assist the Installation and Implementation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of voice systems and applications.

Responsibilities & Duties:

  • Design, install and support VoIP infrastructure and applications, including IP-PBXs, voice mails, call management systems and unified communications.
  • Integrate IP telephony systems with enterprise LANs, WANs, WLANs.
  • Collaborate with the service team to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
  • Assist with the installation planning of network cabling, including MDF and IDF closets. Ensure the highest level of security and availability for core and branch networking systems.
  • Act as a key collaborative resource with business, leadership, and technology teams for routine issues and project-related requirements.
  • Other duties as assigned


  • Experience with installing, designing and administering telecommunications systems and applications.
  • Strong Windows and Linux OS knowledge.
  • Strong understanding of SIP, H.323, TCP/IP protocol suite and ability to troubleshoot.
  • Knowledge of cabling and wiring systems, design and installation.
  • Experience with VMWare, Linux KVM, Hyper-V is a plus.
  • Experience installing, and configuration Session Border Controllers is a plus.

Education & Certifications:

  • ACFE OmniPCX Enterprise or ACFE OpenTouch certificatio preferred. 
  • ACSE level certification on OmniPCX Enterprise or OTBE/OTMS preferred.
  • Knowledge of education and Government environments.
  • Willingness to pursue further education in networking, voice, network security. Employer-paid training is available.

Performance Standards: 

  • Provide clients with courteous, friendly service, which exceeds their expectations while delivering solutions promptly, efficiently and accurately.
  • Meet individual quality service goals as identified in your performance action plan.
  • Be an effective team member through cooperation, flexibility, dependability, attendance, lack of tardiness and participation at meetings and training.

Physical Demands & Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feet; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50lbs, frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


ABOUT DICE COMMUNICATIONS: Our mission is to be the premier provider of mobile, telephony and unified communications solutions specializing in regulated, public industries. Our core focus is Education (K-12 and higher-ed) and Municipal as well as State Governments.  Our core competency is “creating value” with Customers through enabling best practices specific to the public sector, such as: E-Government, E-Education and E-Learning.  We are the #1 Business Partner in our vertical and we are fueling our impressive, 40%-60% year-over year sales growth, by expanding across the United States with locations in the Mid-West (Nebraska, Oklahoma, Texas), West (California) and North-East (New York). By leveraging our best-in-class solutions portfolio, value-added professional services and managed services, our 2018 goal is to grow our share of the customer spend to increase profitable growth to sustain our geographic expansion.


Dice Id : 91087813
Position Id : 618522
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