IT Helpdesk Technician

AV, CAN, DHCP, DNS, Help desk, Hardware, IT, Communication skills, Microsoft Office, Microsoft Windows, Multitasking, Networking, Teamwork, Laptop, Linux, VTC, Wireless communication, Printers, Customer service, Audiovisual, Troubleshooting, Videoconferencing, Polycom, Technical support, Specification, Inventory
Full Time
$100,000 - $140,000
Travel not required

Job Description

Client :: Arista Networks

Duration :: Contract to Hire

Job Description:

Arista is looking for an ambitious customer focused Helpdesk Technician to provide internal support for our global employee base. Candidates should have a mix of technical and customer service skills, be passionate about technology and a great sense of teamwork.

Responsibilities:

Set up user accounts and systems for new employees.

Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues.

Monitor IT ticketing system for incoming requests and resolve or escalate accordingly.

Effectively manage inventory of laptops and accessories

Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment.

Experience troubleshooting and maintaining general AV and VTC setups (displays, video conferencing) Polycom, Zoom, Google Hangouts.

Be part of an on-call rotation and ability to work flexible hours.

Required Skills and Qualifications

At least 4+ years of IT Helpdesk experience.

4+ years technical experience supporting an asset environment. consisting mainly of Mac but also including Windows and Linux.

Excellent written and verbal communication skills.

Customer-oriented and can work well under pressure.

Experience with Google Gsuite and Microsoft Office Suite.

Good understanding of Wifi, DHCP, DNS and MFA solutions.

Experience with various anti-virus, malware and endpoint security solutions.

Experience with endpoint management systems.

Knowledgeable on current laptop and peripheral hardware specifications.

4+ years technical experience with Audio/Video Conferencing Solutions such as Polycom, Crestron, Live Stream, Zoom and Google Hangouts.

 

Raja Prakash
Senior Recruiter
Venturesoft Global Inc.
Ph:
Dice Id : 10119168
Position Id : 7410887
Originally Posted : 2 months ago
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