Helpdesk Support - Seasonal

  • Prosum,
  • City Of Industry, CA
  • 3 days ago
pos, microsoft, adobe, web broswer
Contract W2, 2 Months
Work from home not available Travel not required

Job Description

We are looking for 3 Help Desk Technicians to support us during the holiday season for a period of approximately 60 days (tentative end date: 1/17/2019). We are expecting these resources to start on November 18th. They will be expected to work during holiday season in flexible shifts. Our Help Desk is open from 6:00 AM to 11:00 PM. Associates will be expected to work 8 hour shifts. During Thanksgiving and Black Friday, Help Desk will be open 24 hours and we will need extra flexibility on those days.

High level experience includes:

  • Prior experience working at a Help Desk answering customer calls and resolving issues using scripts and standard procedures
  • Experience with Windows computers including Microsoft Office, Adobe and Web Browsers (Firefox, Edge and Internet Explorer)
  • Ability to provide support over the phone and through email
  • Good customer service skills
  • Good troubleshooting skills
  • Experience working in a fast paced environment
  • Prior retail and or POS experience a plus

Prosum is an **EOE**

Posted By

Andy Ong

Dice Id : prosum
Position Id : AO-20035
Originally Posted : 3 months ago
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