Our great financial and banking client is looking for Systems Analyst to join their team. If you are interested please reach out to me at email@example.com
Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours on call support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues.
Lead the implementation of complex application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems.
Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems which may include: system diagrams, system overviews, knowledge base entries, service level agreements, maintenance windows, and support contact information
Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABC's Project Management methodology and ITS Production Control standards, which includes: time reporting, requests for change, and other project management deliverables. Provide timely and accurate status updates to management for review.
Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management.
Design & maintain an understanding of application specific data structure, tables, keys & diagrams. Perform simple queries of databases as part of application troubleshooting.
Research new applications, understand their viability within the organization, and contribute in projects related to those applications. Utilize research findings to suggest improvements for new and existing systems.
Lead cost and estimating of work efforts across IT teams with acceptable accuracy.
Provide input, guidance and review of testing approach and plans.
Apply mentoring, training and leadership techniques to grow other colleague's understanding and usage of the applications
Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities by the TCoE and other groups.
Bachelor's Degree or equivalent combination of education and experience. 4-7 years of Information Technology Experience.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at firstname.lastname@example.org