Spec, Prod Svcs App Sup

Change Management, Management, Python, Perl, Java
Full Time

Job Description

Overview

Our teams are responsible for applying software engineering techniques to production operations to help improve system reliability, developer productivity and reduce technical debt of the services our team supports. We are looking for candidates who are passionate about system reliability to influence and drive our Production Service mission.

Our Production Service teams own some of the most critical responsibilities at BNY Mellon. To ensure these responsibilities are met, our team members need to exhibit ownership, accountability, and an eagerness to learn. As a member of our team, you will have a lead role in contributing to the success of a suite of applications supporting BNY Mellon-s Human Resources, Finance, Risk, Compliance, Regulatory, Legal and Corporate Treasury functions. If you like learning how applications work and fixing problems using your engineering skills, you are going to love our team.

Primary Responsibilities:

  • Respond to, diagnose, and resolve service disruptions with time sensitive operating level agreements
  • Help drive root cause analysis for production incidents through problem management
  • Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production
  • Participate in deployments into the production environment
  • Identify, define, and implement required application monitoring
  • Create and maintain support documentation and procedures
  • Identify opportunities for automating manual work and assist with requirements gathering and possibly contribute to the solution through small scripting assignments
  • *Apply scripting and automation skills to reduce team manual operations and improve application availability and reliability
  • *Help drive DevOps adoption through build and release management improvements using continuous integration and continuous deployment (CI/CD) techniques


*Subject to skill level

Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors changes to applications and their operating environment. Analyzes any complex issues. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Reviews and analyzes product migrations through all systems environments. May review and execute Change Management scripts. Contributes to incident resolution for high priority incidents. May mentor or provide guidance for junior team members. Contributes to the achievement of related teams' objectives

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus

Desired Skills (qualified candidates may not have all these skills or experience):
  • Demonstrated ability being self-organized with a focus on accountability and ownership
  • Ability to deal with time sensitive issues in support of critical service level commitments
  • Understanding of ITIL Service Management, Incident, Problem, and Change
  • Experience triaging application issues and service restoration in a production environment
  • Experience identifying and configuring application monitoring for early issue detection
  • Experience deploying applications in a production environment
  • *Familiarity with scripting languages (Python, Perl, bash, and/or Powershell) to help automate manual processes
  • *Familiarity with specific monitoring tools a plus - AppDynamics, Dynatrace, Prometheus, Grafana, Splunk, Moogsoft or related solutions
  • *Familiarity with development pipeline automation using technologies such as Ansible, GITLAB CI, Jenkins or other technologies
  • Java application support and development experience a plus


*Subject to skill level
Dice Id : 91003102
Position Id : 2100617
Originally Posted : 4 months ago
Have a Job? Post it

Similar Positions

Spec, Prod Svcs App Sup
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Specialist, Production Services Application Support
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Specialist Production Services Application Support
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Specialist, Production Services Application Support
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Senior Specialist, Production Services Infrastructure Support
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Application Support Analyst
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Application Support Analyst
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Specialist, Infrastructure Support (OpenText Righfax)
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA
Sr. Specialist, Full-Stack Developer
  • BNY Mellon Corporation
  • Pittsburgh, PA, USA