Salt Lake City, UT Salary:
Technical Support (A/V) - Multimedia Technical Analyst
Must be local to SLC
The Multimedia Operation Control Centre (MOCC) supports audio and video conference meetings for the firm globally operating 24/7 and 365 days a year.
The team work in a high paced environment supporting hundreds of events every single day. Events can range in complexity from a simple point to point call, up to a Townhall connected to every office across the globe.
We also have an internal Audio Bridge providing Operator assistance for calls happening at any time of the day or night
The team acts as a support desk taking queries and resolving issues raised by users anywhere in the world and covering a broad range of multimedia products.
Working in the MOCC team is an opportunity to experience the high paced and dynamic environment. The ability to multitask, think on your feet and maintain a highly professional presence while working in this team will be crucial to your success.
You will also have the chance to work alongside highly motivated and experienced engineers, work with and contribute to the integration of cutting edge technology.
THE TECHNOLOGY DIVISION
Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
IV.HOW YOU WILL FULFILL YOUR POTENTIAL
•Work as a service desk analyst to process multimedia requests such Audio and Video Conferences/events.
•Resolve Audio Conference (AC) and Video Conference (VC) booking issues.
•Communicate effectively with a diverse group of clients.
•Set up, monitor and manage audio & video conferences remotely.
•Process email and ticket requests efficiently and in a timely manner.
•Act as an audio conference operator for high profile Operator Assisted calls.
•Coordinate preventative maintenance and troubleshooting for AV infrastructure
V.SKILLS & EXPERIENCE WE'RE LOOKING FOR
i.Strong verbal and written communication skills
ii.Strong analytical skills and quality conscious
iii.Ability to adapt to new programs and applications
iv.Technically strong on the Audio and Video equipment & technology
v.Experience of working in a "hands on" role with Audio Visual products and Video bridges
vi.Works well under pressure
vii.Portrays the highest level of professionalism
viii.Accurately document instances of hardware failure, repair, installation, upgrade and removal
ix.Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented
x.Works well within a team and with clients at all levels
xi.Complies with given standards, policies and procedures
i.The use of software based web conferencing programs such as Lync, Skype, WebEx, Zoom
ii.Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 yearsContact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com