A+ Desktop Technician

  • eXcell,
  • Milpitas, CA
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eXcell
(A+ )
C2H W2, C2H Independent, 3+ mos
BASED ON EXPERIENCE
Work from home not available Travel not required

Job Description

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!



Position Summary: Hardware break-fix technician for warranty and non-warranty parts replacement for Lenovo and MAC laptops. Must have experience troubleshooting laptop hardware issues and part replacement down to the motherboard. Must be A+ certified. Must be flexible in the role and help out wherever is needed.



Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.



Major Job Duties:

  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware

  • Maintain, analyze, and troubleshoot, software and computer peripherals

  • Set up, configure and add all hardware

  • Assist Corporate Deskside Support Technicians with large IMACs

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone

  • Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist coworkers in resolution of end users technical issues

  • Assist coworkers in the execution of established processes and escalations


Qualifications:


  • Must have at least 2 years experience as a Hardware Tech

  • MAC experience HIGH DESIRED

  • Hands-on technical knowledge of laptop and desktop design and software installation required

  • Familiarity with standard tech support concepts, practices, and procedures

  • Experience and judgment to plan and accomplish goals

  • 1 to 2 years experience in a break-fix environment

  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)

  • Strong verbal and written communication skills

  • A certain degree of creativity and latitude required

  • High School Diploma or GED required




We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.



W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Holly Herrera



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-00838

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