ACTIVATION TECH I

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CenturyLink
ACD, Cisco, DNS, Ethernet, Genetic, Hardware, HTTP, iOS, ISP, LAN, Networking, Protocols, Security, SONET, TCP/IP, Telecom, Telecommunications, Testing, Unix, VPN, WAN
Full Time
Work from home not available Travel not required

Job Description




About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world-s best networking company by solving customers- increased demand for reliable and secure connections. The company also serves as its customers- trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



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Job Summary




Responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and ocassionally 3, including private line services; Ethernet, MPLS, VPN, DIA, Voice, Security, Managed Services and SDWAN suite of products. Their responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

* Bilingual Candidates (English/Spanish) highly preferred


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Job Description




Essential Job Duties:- * Bilingual Candidates (English/Spanish) highly preferred


- Complete activations for external customers with oversight.

- Partner with the applicable departments to trouble shoot activations for customers CCM's, Account teams and Field Ops

- Troubleshoot post-activation issues.-

- Process orders according to SLA's, M&P's, On-Time Performance objectives and quality standards.

- Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives.

- Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail.----

- Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.--


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Behavioral & Technical:

- Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.-

- Maintains a commitment to safe practices and holds others equally accountable.

- Complete designated amount of work in a specified timeframe with a high degree of quality.

- Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.


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Qualifications




Qualifications:

Assoc degree or equivalent education and relevant experience.-

2 - 3 years related experience in specific area or equivalent.

* Bilingual Candidates (English/Spanish) highly preferred


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Preferred Qualifications:

- Telecommunications or other relative field of study/work

- Certifications on related telecom or networking field. Minimum of 1 certification

- Fundamental knowledge of OSI model, working knowledge of IP-

- Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco-

- Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper-

- Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX-

- Exposure to Network Design (LAN, WAN and ISP) and troubleshooting-

- Fundamental knowledge of all Ethernet Topologies,

SDH and SONET-knowledge preferred

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Alternate Location: US-Oklahoma-Tulsa

Requisition # : 214362

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ -

EEO-Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, -protected statuses-).- We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.- Job duties and responsibilities are subject to change based on changing business needs and conditions.


Company Information

The new CenturyLink, purpose-built to serve the connection needs of the networked world. CenturyLink understands the power of all that is digital. Life is powered by connections, and business is connections. Our extensive network reach, significant local presence, and innovative technology solutions combined with an experienced team of employees and relentless focus on the customer experience create a powerful choice for enterprise, government, and wholesale customers globally, and consumers nationally.
Dice Id : 10226217
Position Id : 214362

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