AI Trainer/Data Analyst (Salesforce Einstein)

AI, Artificial Intelligence, Salesforce, Einstein, virtual assistant, voice, chatbot, agile, customer, experiences, suppport, analytical mindset, analytics, self-service, data
Contract W2, Contract Independent, 10 Months
Depends on Experience
Work from home available Travel not required

Job Description

Summary of the job:
We are looking for an experienced AI Trainer to join an intelligent agent team working on the next generation of AI-powered self-service capabilities for our users. In this role, you will analyze data and build AI training models to support improved conversation design, machine learning, and virtual assistant feature enhancements.
Responsibilities:
Continuously learn and influence supporting teams on AI training best practices to fine-tune our Virtual Assistant and how well it understands our customers
Work closely with product managers and engineers to identify opportunities to optimize Virtual Assistants with better machine learning and AI models
Work with data science and visualization specialists to create insightful reporting that helps drive product enhancements
Identify and generate data sets to be used by the Salesforce Einstein Bot platform to generate natural two-way conversations with clients
Train Salesforce AI by reviewing client input/Virtual Assistant responses and providing feedback
Required skills/experience/education:
Experience building Conversational AI, voice, and/or chatbot products
Experience building self-serve tools
Experience with agile delivery methods
Passion for building amazing customer experiences
Excellent leadership and communication skills
Technical knowledge to support an understanding of capabilities and constraints within a defined tool set
Analytical mindset with focus on making data-driven decisions
Preferred (nice to have) skills/experience education: Experience with Salesforce
Experience working in an Agile development environment

Dice Id : itgllc
Position Id : 6359001
Originally Posted : 2 years ago
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