AMC Premium Support Engineer - WORK FROM HOME

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Micro Focus
Engineer, Micro, Product Engineering, IBM, Unix, Linux, Unisys, Desktop, Access, Management, Security, Systems, TCP, IP, Windows, API
Full Time

Job Description

AMC Premium Support Engineer - WORK FROM HOME

Job Description:

AMC Premium Support Engineer

Who we are:

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama. www.microfocus.com .

About the Role:

This is a senior technical support engineer role in the Micro Focus Premium Support team, with a goal to provide the highest level of customer satisfaction. As a Premium Support Engineer, you will act as a single point of contact for an assigned customer, providing technical support on the Micro Focus AMC Host Connectivity and MFA tools. The role is to provide expert technical support guidance to customers implementing multi-factor authentication, working proactively to avoid issues and ensuring rapid incident resolution when problems occur. As a Premium Support Engineer you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Micro Focus Product Engineering and test software patches for customers. The goal is to become a trusted support advisor and ensure that customers are successful in their use of Micro Focus AMC software. ship is required.

You will be responsible for:
  • Key customer support ownership and issue resolution.
  • Client/customer relationship
  • Team Collaboration


Education and Experience Required:
  • Technical University or Bachelor's degree preferred.
  • Typically 5-8 years experience in technical support and/or consulting.
  • Experience in industry desired.


Knowledge and Skills Required:
  • Mainframe host connectivity to IBM, Unix/Linux, and Unisys systems
  • Micro Focus AMC software; Reflection/InfoConnect Desktop Pro, Host Access Management Security Server, Advanced Authentication
  • Understanding of client/server architecture
  • Familiar with Open Systems, VT, TN3270, UTS, FTP, X Systems, SSH, TLS, TCP/IP protocols
  • Strong troubleshooting skills


Other skills helpful to have:
  • Knowledge of cloud platforms - AWS, Azure, Google
  • Containers - Docker, Kubernetes
  • Windows Installer
  • Microsoft Powershell
  • Knowledge of complex heterogeneous networks
  • Able to manage multiple complex issues concurrently
  • General API knowledge


If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .

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Job:
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Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status


Company Information

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.

Dice Id : 91109223
Position Id : 7021181
Originally Posted : 5 months ago

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