The Applications Systems Analyst reports to the CIO and is responsible for the day to day operation and user support of the campus administrative applications and data. The analyst must understand complex, mission critical administrative processes, such as admissions and registration, and be able to apply technical expertise to the maintenance and improvement of the associated computing applications. The analyst takes a lead role in providing documentation and training to administrative users when new applications are implemented. In particular, this position is responsible for providing the primary administration, development and support for St. Johns College ERP web portal (JICS).
Provide Secondary support to the ERP system, Jenzabar EX, including setup of accounts and setting permissions. Participate in administrative application development efforts (Jenzabar EX) to streamline campus administrative processes, data handling, and reporting needs. This responsibility includes, but is not limited to:
Implement portals based in JICS including authenticated access to student data in the core ERP system. Faculty, staff and parent segments will also be implemented and need to be maintained. Provide technical maintenance and management of JICS including setup of user accounts and permissions. Work with developers of other administrative software applications, such as that used by fund raising (RE) and admissions (Slate) functions, to coordinate data migration to and from enterprise administrative applications. Work with DBA in supporting end user database and reporting tools (e.g. SQL report writers, data warehouse analysis tools, etc). Support IT department with other projects as assigned. Portal and applications exhibit levels of performance, availability, and reliability consistent with the business needs of the College. Re occurring service issues are analyzed to identify issues in need of attention, and identification of improvements in processes and procedures. Implementation project business configuration and data analysis are accurate and complete consistent with the project plans. Development of high quality reports to meet user requirements. Working relationships with IT support staff and individuals and departments throughout the College are productive and yield a strong understanding of the complex web needs of the College. All work is recorded and tracked through Service Desk.
Minimum of 5 years of experience in administrative software management and systems management. Jenzabar CX/EX/JICS experience preferred. Demonstrated ability with computerized report writing applications (e.g. COGNOS, Crystal), SQL Server, stored procedures, and triggers. Experience working with scripting languages such as java, perl, etc. BA/BS Degree. Excellent communication skills including tact, patience, and diplomacy, experience working as part of a team and eliciting requirements from users. Ability to mentor fellow staff and develop best-practice policies, procedures, and guidelines. Ability to work with and understand the college community. Critical and analytical thinking. Excellent written and verbal communication skills. Ability to comply with workplace guidelines and attendance requirements. Assists in the implementation of new web based enterprise applications hosted on and off campus; assists with implementation of single sign on authentication and integration with other enterprise applications.
THIS POSITION CAN BE LOCATED ON EITHER CAMPUS LOCATION.
To Apply: Send a resume, letter of intent, salary history and a list of professional references to .
St. John's College is committed to attracting and retaining a diverse staff, and we are proud to be an equal opportunity employer. We invite applications from candidates with unique backgrounds and strive to create and maintain an environment that is inclusive, equitable, and welcoming.
AN EQUAL OPPORTUNITY EMPLOYER