ASSYST is looking for a business resource to provide Contact Center Support for our client's Information Technology (IT) Team. The candidate should have an understanding/experience of the contact center applications listed under “requirements”, particularly AVAYA CMS with hands-on experience installing/configuring the applications.
Primary Job Responsibilities:
Contact Center support for one (1) resource that will analyze and optimize contact center applications performance; make technical recommendations and drive solutions to technical problems; coordinates and supports all voice components including telephony contact center applications, process change requests and implement according to schedule using IT project management methodology.
Job Category Duties/Responsibilities:
1) Bachelors degree in Information Technology or a related field;
2) Five (5) years Avaya telephony support experience that includes:
a. Two (2) years of experience with Avaya Communications Manager (CM) 6.2 or newer;
b. Two (2) years Verint desktop analytics support experience;
c. Two (2) years of experience with Avaya Elite Multichannel (EMC) 6.3/CCE
d. Two (2) of experience with Avaya Call Management System (CMS)
We are proud to offer a robust benefits package including medical, dental, vision, 401(k) retirement plan, disability insurance, flexible spending accounts and more in order for our employees to maintain a secure work/life balance.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
22866 Shaw Road Sterling, VA, 20166