Account Management Team Lead (IT services)

IT services, KPI, IT Infrastructure, Windows Server, MSP, management
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

We are seeking an individual who will successfully lead the account management department for our direct client. This department is responsible to provide and sell top-notch IT infrastructure services. In addition you will be required to ensure client satisfaction while retaining current clients and contributing to revenue growth.

This role is a mix of team leadership, interacting with clients, and building rapport throughout the company.

Responsibilities:

  • Leads account managers and ensures client satisfaction
  • Track and exceed KPI s
  • Increase clients and business revenue
  • Hire and train account managers
  • Develop rapport with clients, internal personal, and third party organizations
  • Analyze client IT requirements utilizing your technical and business background

Requirements:

  • 10+ years experience managing people and accounts while providing IT services
  • Technical familiarity with infrastructure, server management, network, security, email, VoIP, disaster recovery, desktop support hardware configuration, systems implementation
  • BS or BA in computer science, MIS or equivalent field preferred

Company:

  • An international, but small and interpersonal, company that is growing significantly and steadily.
  • Tech-centric work environment always using the latest and greatest tech
  • Awesome benefits yearly bonus, fully paid medical for the whole family, 401K invested immediately

US Citizens and those authorized to work in the United States are encourged to apply. We are unable to sponsor at this time.

Contact Ascend IT Staffing for more info - (914) 517 - 3217 - ask for Rich

Dice Id : 90891272
Position Id : 1291
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