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As a TSE 3 for Dell EMC’s Midrange Storage Division, you will support Dell EMC Unity and VNX enterprise customers. Day-to-day activities include diagnosing and resolving system problems, being a remote resource for complicated deployments and building our internal knowledge base for future interactions. You will work closely with other Dell EMC support teams, partners, and outside vendors to find viable solutions in unique customer situations. The ideal candidate has a passion for working directly with customers, both internal and external, representing Dell EMC with the highest level of professionalism.
Prior experience as a System Administrator, in technical support, or similar customer facing roles is required in addition to the following technical/soft skills.
REQUIRED/MUST HAVE SKILLS:
Customer-first mindset with strong verbal and written communications skills Experience with Virtual Environments including Hypervisors and preferably VMware Virtual SAN, VSphere or vCenterExperience with at least one Enterprise Storage technology, such as NAS or SANExperience in Enterprise or Data Center environments
Desired/Highly Desired SKILLS:
Experience in one or more of the following: Experience with Dell EMC VNX or Dell EMC Unity. Strong networking and file serving protocol experience such as: TCP/IP, NFS, SMB, HTTP, FTPOS and System Administration experience: Unix/Linux, Windows Client/Server or MacOS Enterprise level directory services: Authentication, Interop Identity Management OR LDAP/NIS/Active Directory LI Priority DCAM6