Agency Service Rep III

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Elevance Health
Agency Service Rep III
Full Time

Job Description



Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.




Primary duties may include, but are not limited to:




  • Assists agents and brokers via telephone or written communication.

  • Works on special projects for brokers, group administrators, broker representatives, or other MBUs and creates new reports to meet client needs.

  • Assists mangers with broker and client meetings.

  • Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.

  • Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day. Coordinates mailings and fulfillment requests.

  • May assist in broker road shows.

  • Provides reports to brokers.

  • Performs simple Enrollment and Billing maintenance transactions.



Minimum Requirements:



Requires a high school diploma and a minimum of 5 years of related customer service experience; or any combination of education and experience which would provide an equivalent background.




Preferred Skills, Capabilities, and Experiences:



Previous health insurance industry experience preferred. Advanced benefits, claims processing or membership knowledge preferred. License required where appropriate. Professional appearance and dress required for client and member facing events.




Be part of an Extraordinary Team


Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.


We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.


The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.


Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.elevancehealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.



Company Information

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

Digital and Technology professionals at Elevance Health drive the future of health care, delivering innovative and reliable solutions that address consumer and health care provider needs. Join us as we harness the power of advanced technology to deliver trusted and caring solutions that improve the health of our members and transform health care.

We have career paths in Information Security, Quality Assurance, Engineering, Innovation and Portfolio Management, Service Delivery, Solutions Development and Strategy/Planning.

Dice Id : 10121414
Position Id : PS72913-11
Originally Posted : 2 weeks ago

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