Amazon Connect Manager

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Full Time

Job Description

Who we are

Do you like helping customers implement innovative AI driven cloud based omni channel contact centers and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts?

Deloitte is looking for Managers to help build and drive the Amazon Connect offering. If you are a highly technical person and can dive deep and build complex AWS optimized architectures and assist Clients in building and deploying Amazon Connect based Contact Centers, we want to hear from you!

Work you'll do

This role requires both breadth and depth in cloud and a number of related technology domains (e.g. applications, infrastructure, security, software development, analytics). But more specifically this role is focused on supporting our growing cloud customer call center practice leveraging Amazon Connect. Types of things you will support with:

• Amazon Connect architecture SME/Lead supporting projects across Deloitte Cloud Engineering leading design, architecture and implementation solutions on our toughest client problems and technology challenges

• Working and building relationships with client technology leaders (C-Level, VPs, Directors, etc.) to harness the benefits cloud call center technologies

• Conduct knowledge sharing or training sessions on cloud or Deloitte capabilities

• Development of best practice and knowledge sharing through a number of methods (e.g. blogposts, whitepapers, articles, prototypes, proof of concepts, workshops, demos, breakout sessions)

• Support pursuits and opportunities to help drive growth

• Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends

The team

CBO Cloud Engineering Team

The US Cloud Engineering Offering focuses on enabling our client's end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development & Integration, Cloud Migration, and Cloud Infrastructure & Managed Services. Cloud Engineering supports our clients as they improve agility and resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators.


• Deep and relevant contact center industry experience

• Experience and expertise building integrations across WFM, CRM, Unified Communications and other related contact center solutions

• Experience using and leveraging APIs

• Knowledge and experience of cloud computing and cloud computing models (IaaS, PaaS, and SaaS)

• Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises

• Experience with software development and one or more development or scripting languages (e.g. Java. GoLang, Python, JavaScript, TypeScript, Bash, PowerShell)

• Direct experience with leading, designing, and developing cloud architecture designs that align with well-architected cloud principles such as operational excellence, security, performance efficiency, reliability, and cost optimization

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available


• 10+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

• 3+ years project experience architecting, building, and supporting cloud-based solutions on AWS

• Bachelor's Degree in Computer Science, Engineering or equivalent work experience

• Applicable cloud certification within AWS

• Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable)

• Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps

• Demonstrated skills in leadership, communication, coaching, analysis, troubleshooting and problem solving

• Experienced, persuasive and effective presenter, both written and verbal.

• Experience leading high-performing, results driven teams with a focus on client satisfaction.

• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.

Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 32873
Originally Posted : 1 year ago

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