Putnam is looking for a high-potential individual to join its Helpdesk team. The Helpdesk team provides support services for Putnam Investments end users across multiple business units and international offices. This role is responsible for providing excellent end user support to Putnam s end users and contributing to a positive work environment.
The successful candidate excels in high quality phone, remote, and desk side support and shows initiative in managing the support process for each customer from beginning to end. This role requires demonstrated ability to be an active learner and become proficient in required systems and software. Candidates should be able to maintain the balance between customer expectations and business objectives while building positive peer relationships.
Primary focus is on providing phone, remote assistance, and desktop support to internal Putnam Investments staff. Individuals work under the direction of the Manager of Desktop Support and use provided documented procedures to perform tasks. They will assist management in a range of general functions and will work independently on smaller scale projects.
This position requires the ability to manage projects of a small to medium size with minimal direction, good interpersonal and communication skills, both oral and written, and a solid approach to problem management. This position may require availability in both Andover and Boston facilities; along with flexibility in work schedules.
Availability to participate in on-call rotation is required
Primary Duties and Responsibilities
At Putnam we are committed to a diverse workforce and take positive steps to ensure equal opportunity in our recruitment process. We also undertake to hire, develop and retain the most talented individuals by valuing the varied skills that you bring.