Application Package Specialist II

BIND, Configuration Management, Development, HTML, HTTP, Management, MS Office, Project, Quality Assurance, Security, Validation
Contract Independent, Contract W2, C2H Independent, C2H W2
Telecommuting not available Travel not required

Job Description

Title:   Application Package Specialist II

Location: Bend, OR
Type:  Direct Hire
Job:  DE447438424

At IGNW (formerly InfoGroup Northwest), we use our deep technical insights, local market knowledge and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are based in Portland, OR with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, consultants, contractors, partners and employees choose IGNW because we tackle the tough problems, and we care deeply about people while we do it.

Position Scope:
Package Specialists provide tactical support and services for specific applications.They provide configuration services, troubleshoot and seek resolution for application issues/defects and participate in exploring and planning potential improvements.  Package Specialists act as the solution administrator for most key solutions, whether on premise or a SaaS model.
Operational Support: End-User
*Address production issues and problems from business and product vendors escalated from tier 1 support by providing tier 2 expertise resulting in reduced business impact of incidents by timely resolution
*Support activities include investigation, diagnosis, incident resolution/recovery, identification of acceptable workaround, and follow proper incident closure procedures for knowledge and reporting/metric purposes

Operational Support: Administration
*Configure the application and maintaining appropriate documentation and versioning changes
*Perform business approved security and role administration requests
*Provide technical consultation with business and vendors
*Identifying and resolving ongoing application problems

Improvements: Enhancements & Releases
*Support internal and vendor roadmap development and execution efforts, actively participating in enhancement/improvement efforts; including project support
*Provide entry-level quality assurance and validation of vendor software releases/patches and approved configuration changes to ensure a successful service transition

*Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, or equivalent experience in related field
*A minimum of 2 years’ IT experience desired
*Experience supporting users and working with business applications preferred
*Exhibiting moderate breadth/depth of experience and knowledge performing application system administration duties including basic knowledge of DBMS systems
*Basic knowledge of system development methodologies and configuration management
*Basic knowledge of productivity applications (Google Applications, MS Office, etc.)

**No Corp to Corp or 3 rd party resumes can be accepted for this position.**

Please note: Our clients may require that candidates pass a drug and/or background check.

To apply, please send your resume to:

Oregon's Top 100 Best Companies to Work For - 3 years running 

To view other IGNW opportunities please visit



Dice Id : infogrup
Position Id : DE447438424
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