Application Production Support Engineer

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Judge Group, Inc.
Full Time

Job Description

Location: Dallas, TX
Salary: 60-65/hr

Goldman Sachs

•Title: Application Production Support Engineer

•Location: 100 Crescent Court (Dallas) or 222 Main Street (SLC)

•Shift? Normal hours, Monday-Friday but this is a production environment so must be open to off hours work as needed

•Must be vaccinated

•Must be willing to go onsite at their respective location 2 times a week


LINUX, JAVA, SQL and still technical enough to make code changes themselves in addition to coaching the team


Developer who is HAPPY with troubleshooting existing code and working in a fast paced environment, providing mostly L3 Application Support for Goldman Sachs.


Production environment on the internal Goldman Sachs Operations team to provide support internally for all of the Goldman Sachs critical applications. This role will need to be technical enough to make code changes (it's mostly not new code, but support). This is an enterprise team with over 30 different "application clusters" that are clustered together based on their division the applications support within the firm (for example, wealth management, traders, investment banking.. all are grouped in their own "cluster"). Need someone who can handle incident management and has good communication, plus can perform well under pressure.

This person will sit in the Engineering Operations Technology team. This person must be able to manage incidents and when there is a system issue, or calculations that have gone wrong, this person will be there to help with code changes, in a fast environment since the team follows a 24/7 model. This person will work daytime hours, as the India team works overnight. All in all, the Application Production Support Engineer needs to be able to troubleshoot code and hold strong problem solving skills. In summary this is purely application support at the L3 level.

Must Have Requirements:


-Comfortable fully troubleshooting/debugging code, not writing new code

-Enterprise Development experience in a Production Environment experience

-Java, C, C#, .Net (most application clusters need Java)



-Must have strong Incident management skills when it comes to debugging code and issues, thinking "on their feet" and is able to communicate to the business (internal Goldman business users/systems) and Development team if needed (but hopefully can resolve most issues on their own).



Our client is currently seeking a App Production Support Engineer:
  • Analyst/Associate in AppBank, the Technology Division's "Run-The-Bank" production management organization. Specialist role in the production management function for technologies and systems that support the Firm's various business functions.
This job will have the following responsibilities:
  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

Qualifications & Requirements:
  • Bachelor's degree (U.S. or equivalent) and Five (5) years of software development experience
  • Computer Science concept of Data Structures in practical use cases
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
  • One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
  • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2


This job and many more are available through The Judge Group. Find us on the web at

Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 828560
Originally Posted : 5 months ago

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