Application Support Analyst - Consumer Banking

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First Citizens Bank
Full Time

Job Description

Overview

The Application Support Analyst responds to and works to resolve issues that are reported by our business partners in the Direct Bank. Responsible for inputting and updating the ticketing systems, participating in the analysis of the issue, managing the incident through resolution, and communicating progress to interested parties.

Will be involved with application updates that may involve implementation of new software or software features, testing, and roll-out.

Provide support for internal procedures including user access governance, application attestations, and system monitoring.

Responsibilities

This position will be responsible to provide support for all Direct Bank applications.
  • Provide front-line support for consumer banking applications and respond promptly to all reported issues.
  • Ability to work in a fast-paced, dynamic workplace. Maintain availability while working on multiple tasks.
  • Provide clear and timely communications to management, other IT staff, and business users as appropriate. No external customer contact.
  • Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization.
  • Strong oral and written communication skills while interfacing with internal peers, managers, and vendors.
  • Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment.
  • Basic understanding of corporate IT infrastructures or the ability to learn.
  • Coordination of planned disaster recovery testing.
  • Miscellaneous application support and documentation tasks as needed.
  • Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis.

Qualifications

Bachelor's Degree and 1 years of experience in Computer Science or Analytics OR High School Diploma or GED and 5 years of experience in Computer Science or Analytics

Strong banking operations knowledge and/or technical skills.

Hands-on with FIS IBS Insight highly preferred. Other FIS applications including D1 Banker, IBS Sales Management.

Familiarity working with SQL databases is a plus. Basic query skills.

Experience with ServiceNow - add/update/resolving tickets. Familiar with CMDB inventory.

Experience with providing customer service for internal business and technical partners

Responsibilities:

This position will be responsible to provide support for all Direct Bank applications.
  • Provide front-line support for consumer banking applications and respond promptly to all reported issues.
  • Ability to work in a fast-paced, dynamic workplace. Maintain availability while working on multiple tasks.
  • Provide clear and timely communications to management, other IT staff, and business users as appropriate. No external customer contact.
  • Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization.
  • Strong oral and written communication skills while interfacing with internal peers, managers, and vendors.
  • Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment.
  • Basic understanding of corporate IT infrastructures or the ability to learn.
  • Coordination of planned disaster recovery testing.
  • Miscellaneous application support and documentation tasks as needed.
  • Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis.


Qualifications:

Bachelor's Degree and 1 years of experience in Computer Science or Analytics OR High School Diploma or GED and 5 years of experience in Computer Science or Analytics

Strong banking operations knowledge and/or technical skills.

Hands-on with FIS IBS Insight highly preferred. Other FIS applications including D1 Banker, IBS Sales Management.

Familiarity working with SQL databases is a plus. Basic query skills.

Experience with ServiceNow – add/update/resolving tickets. Familiar with CMDB inventory.

Experience with providing customer service for internal business and technical partners

 


Company Information

Why First Citizens?

  1. We’re a growth company. We’re almost 2.5 times larger than we were 5 years ago. And with growth comes opportunity to learn and advance.
  2. We’re America’s largest family-controlled bank. Why is that important? One, it means we don’t have to manage quarter to quarter to keep the analysts happy. We can take the long-term view and do. Two, it translates into a supportive culture.
  3. Technology is mission critical here. Whether it’s making banking easier for our customers or ensuring their money and data are secure, technology is critical to that.
  4. We offer flexible workplace options.
Dice Id : 10122789
Position Id : 14397
Originally Posted : 2 months ago

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