Application Support Analyst / Desktop Support Technician

Application Support
Full Time
Competitive
Telecommuting not available Travel not required

Job Description

 

A well-established and growing law firm is looking for an Application Support Analyst / Desktop Support Technician.


SUMMARY:

  • Under direction of Regional IT Manager will perform a variety of applications support duties. 
  • Provide advanced technical and informational assistance to users of the firm's computer system in a timely, accurate, and courteous manner. 
  • Install software on PC's, including desktops, laptops and tablets. 
  • Assist with the installation, configuration and support of Windows-based applications in our network environment. 
  • Provide support for various audio/video conferences, presentations, shows, etc. 
  • Perform product testing to ensure that developed products meet design specifications and are within total quality management limits and standards. 
  • Provide after-hours technical support and coverage when needed. 
  • Perform routine support on computers, printers, and other peripherals, connecting to wireless network, clearing paper jams, replacing toner cartridges, relocation and/or temporary setup of computer equipment, re-imaging, etc.

DUTIES:

  • Resolve software-related calls referred by the Help Desk, as needed, when the calls are beyond the scope of the Help Desk staff.
  • Install new software packages on Firm computers, and assist users with getting started becoming self-sufficient with firm technology. 
  • Document software installation instructions and applications that are customized for the firm and implement selected software. 
  • Remain current with enhancements made to firm supported software packages as well as other packages that might be beneficial to the firm in the future. 
  • Perform functional, boundary, stress, regression and performance tests. 
  • Document any and all defects into a problem management tracking system. 
  • Assist project teams in defining requirements and explaining defects. 
  • Provide one-on-one instruction on the use of new firm supported software applications as needed. 
  • Provide audio/video and multimedia support in meetings and conference rooms within the office and off-site events. 
  • Assist other staff members with special projects as required. 
  • Responsible for the completion of assigned project deliverables and identifies implementation issues in a clear, thorough, and timely manner. 
  • Adherence to firm's technology standards, data protection and security awareness policies and procedures. 
  • Keep manager informed on the status of work/projects, problem areas and customer satisfaction. 
  • Perform other departmental duties as required by managers in the LAX Office.

SKILLS:

  • Ability to communicate effectively both orally and in writing with computer users regarding problems and questions. 
  • Ability to understand and translate technical material for non-technical users. 
  • Excellent organizational skills for prioritizing projects. 
  • Thorough knowledge of Microsoft Windows and Microsoft Office Suite. 
  • Knowledge of relational databases. 
  • General knowledge of PC LANs and networks including Windows. 
  • Ability to quickly learn new applications and upgrades to existing applications. 
  • Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school. 
  • Associate or bachelor’s degree is not required but preferred. 
  • Minimum 3 years of experience in a Windows and network environment. 
  • Previous experience in the legal field is desired. 
  • Previous experience teaching computer applications and writing documentation for applications is desired. 
  • Analyst will spend a lot of time teaching (in a one-on-one situation), as well as doing, as part of an ongoing process of making users more self-sufficient.

If you are interested, Apply Now!


Raymond Carlson
Senior Recruiter
Optum Professional Staffing LLC
raymond.carlson@optumpros.com
310-357-4734

Dice Id : 90944100
Position Id : 318319
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