This is Hari Recruitment Lead from Product Modelling Corp (PMC). We are in business since 1985,
PMC has been a leading provider of digital manufacturing, engineering, supply chain, and operations productivity solutions.
We are currently hiring for the below Job opportunity for our direct client.
Job ID: 11136
Location: Auburn Hills, MI
The Digital AMS Team Lead role will own and drive technical support and maintenance activities on large scale advanced customer facing digital platforms to ensure that service level agreements and customer support objectives are accomplished. This technical leadership role requires broad understanding of multiple technologies, excellent problem solving skills, service management best practices, strong time management and exceptional communication skills. The Digital AMS Manager is the “go to” person for achieving the delivery of operational service levels to customers of digital customer-facing applications.
URGENT NEED: Ideal candidate must come from background of operation support issues (coming through helpdesk, call center, ticketing system). Responsible to ensure issues get close. . Coming from Product management role. Talking with leadership on trends and ideas on the platform. Leading development. Experience in digital background is a plus. Cross team leadership current/ past experience is a must.
react platform, JS in the open source space, reddux, Json. Java script framework, Graph QL, Agile background.
Less technical/less hands on but excellent leader and manager of a team.
Someone who can take ownership of SLA’s.
IT Project Management background that have taken through entire delivery phase and after launch and stay with the product through the support side would be ideal.
ITIL certification is a plus! Will be working remotely for some time .
May need to come into office from time to time