Application Support Engineer

OpenText, configuring binders, categories, facets and classifications, Records Management and WORM Compliant features, creating RSIs and configuring storage pools, JIRA
Contract W2, C2H W2, 6 months
$55 - $70/hr W2
Telecommuting not available Travel not required

Job Description

* Lead the business in effective use of commercial applications and in-house solutions.
* Serve as a mid-level, independent contributor with advanced expertise in their area of responsibility.
* Perform a variety of support activities, including but not limited to the remediation of problems of high complexity and risk, often with multiple simultaneous tasks.
* Work effectively as part of a team, including the ability to work with business users, as well as software developers.
Knowledge:
* Detailed understanding of generally accepted software development methodologies.
* Must have expertise in applications for document management and project/issue tracking.
* Ability to manage a work queue in a ticketing system, and provide guidance to more junior members of the team.
* Broad knowledge of the Guggenheim business functions and how applications will be used by Guggenheim customers (not required for new hires*acquired knowledge).
* Prefer a working knowledge of the financial services industry.
* Ability to gather and analyze requirements from users to meet business needs

Technical Skills:
* Extensive knowledge administering and supporting OpenText Content Server 10.5
* Extensive experience with configuring binders, categories, facets and classifications
* Experience in Records Management and WORM Compliant features
* Experience setting retention schedules, creating RSIs and configuring storage pools
* Understanding of overall OpenText server architecture including Blazon, AdLib and OpenText API/AppWorks
* Strong +: Experience administering and supporting JIRA or comparable project management system.
* Strong +: Experience with JIRA add-ins (i.e. Tempo Timesheets, easyBI, Portfolio) or API/ScriptRunner.

Posted By

George Stamatoukos

411 Business Center Dr, Suite 113 Mount Prospect, IL, 60056

Contact
Dice Id : 10239441
Position Id : 015557
Have a Job? Post it

Similar Positions

Application Support Specialist
  • Kelly Services
  • Chicago, IL
Production Support
  • Matlen Silver
  • Chicago, IL
Customer Support
  • CompNova
  • Arlington Heights, IL
Regional Office Support Analyst
  • Harris Corporation
  • Chicago, IL
Help Desk Representative
  • ASM Research
  • Hines, IL
Helpdesk Analyst
  • Peterson Technology Partners
  • Chicago, IL
Application Support Specialist
  • Kelly IT
  • Chicago, IL
Application Support Analyst (GMI)
  • Sutoer Solutions
  • Chicago, IL
Trader Support Analyst - Chicago
  • prosource.it
  • Chicago, IL
Financial Software Support Specialist
  • Provinet Solutions
  • Tinley Park, IL
Customer Support /Help Desk Support
  • Primus Software Corp
  • Arlington Heights, IL