Application Support Engineer

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GlobalLogic, Inc.
Application support, ServiceNow, Incident & Problem Management
Contract W2, Contract Corp-To-Corp, 12 Months
Depends on Experience
Work from home available Travel not required

Job Description

Job Description:

  • 3+ years of working experience in Level 1, 2 & 3 application support work and processes. Must be able to independently triage issues, coordinate with stakeholders and drive it to the closure
  • 3+ years of experience in incident, problem management and service request using industry standard tools like Remedy, ServiceNow and other ticketing tools
  • 2+ working experience in identifying the creating process and implement it 
  • Sound knowledge of Telecom BSS (Billing & Invoicing, Subscriber LifeCycle for Prepaid & Postpaid both, Price Plan/Rate Plan, Rental agreements, Dunning, Provisioning, Auxiliary Services, Promotions and Mediation etc.)
  • Sound knowledge in writing queries (Sql, PL/SQL), monitoring tools like Splunk, Grafanna, 
  • Sound knowledge of Operating Environments & Operating Systems such Unix, Linux, Windows with operating knowledge of Files/Directories/Log/Data manipulations such as Create/Delete/Modify/Update/Installations/Executions/Job Schedulings/Log level investigation/Understand & Execute MW with given steps etc
  • Experience on working in Data Migration Project is a plus
  • Excellent analytical, decision-making, troubleshooting & problem-solving, team and time management skills
  • Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
  • ITIL or Six sigma certification would be added advantage

 

Education:

  • Bachelor's or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.


Company Information

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries. If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice (https://www.globallogic.com/privacy/ccpa-recruitment-privacy-notice/)
Dice Id : RTL65472
Position Id : 6951515
Originally Posted : 1 month ago

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