Application Support Engineer

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Rocket Companies, Inc.
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Full Time
other

Job Description

Minimum Qualifications?

  • Passion for working with and learning new technologies?
  • Ability to multitask and work well under pressure?
  • Strong communication and troubleshooting skills?
  • Ability to effectively prioritize and execute tasks in a fast-paced environment??
  • Highly self-motivated and directed??

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Preferred Qualifications?

  • Application support experience?
  • Programming or SQL experience?
  • AWS and Salesforce experience?

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Job Summary?

The Application Support Engineer is the lifeline for all users of our homegrown world-class technology as well as applications based on AWS and Salesforce. Application Support Engineers handle all incoming requests for assistance and work independently or with others to resolve issues while giving exceptional customer service to internal and external team members and clients.?

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Responsibilities?

  • Troubleshoot basic application and website-related issues?
  • Receive and respond to incoming error messages from internal applications?
  • Maintain responsibility for system and user administration for the entire organization?
  • Receive and respond to incoming help requests?
  • Identify and learn appropriate software used and supported by the organization?
  • Work with a team of developers and business analysts to resolve production issues?
  • Respond with a sense of urgency to all requests for assistance?
  • Participate in overnight and weekend support rotations?
  • Work early or stay late to ensure all matters are handled promptly?

Who We Are

Rocket Companies??is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage?, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 202 1, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.??

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.?



Company Information

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re also part of a larger group of businesses known by our team members as the Rock Family of Companies – a diverse collection of companies all invested in and connected by Founder and Chairman Dan Gilbert. Together, we share philosophies that we call ISMs and a mission to challenge the status quo as we create unique solutions for our clients. 

Dice Id : 10109060
Position Id : R-067732
Originally Posted : 3 months ago

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