Application Support Specialist

troubleshooting, root cause analysis, rca, coding, java, python, c++
Contract W2, Contract Corp-To-Corp, 12 Months
$30 - $60
Work from home not available Travel not required

Job Description

RESPONSIBILITIES:

Work actively with team members to analyze and resolve application issues

Identify defects, discrepancies, and trends by ways of code debugging or log analysis

Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

Actively participate in Change management process with view to manage risk in production environment

Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

Develop reports that provide trending statistics to track and manage application health and support service performance

Willing to learn and troubleshoot/support proprietary technologies not available through market place.

Dice Id : 10427670
Position Id : 6252592
Originally Posted : 6 months ago
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