Job Description: Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.Consistently document and troubleshoot any reported issueDevelop and maintain strong relationships within the IT departmentDevelop and maintain an understanding of Corporate and IT policies and proceduresDevelop good verbal and written communication skillsDevelop "creative thinking" in troubleshooting techniquesDevelop solid customer service and follow-up skillsComply with defined ITIL processes
Ferguson is currently seeking the right individual to fill a tremendous career opportunity for an Application Support Technician at our corporate location in Newport News, VA!
If a career with an organization that rewards performance and provides a stable and supportive environment for its more than 23,000 associates nationwide sounds good to you, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today. The Application Support Technician is the first point of contact for all of our Ferguson Associates. While providing a high level of customer service, the Application Support Technician answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The analyst escalates unresolved problem/issues/requests to the other support teams through FEI IT as required.
This is a contract to hire role.
QUALIFICATIONS: In addition to the essential job functions described above, all associates will perform duties as requested by management.
KNOWLEDGE, SKILLS, AND ABILITIES: 6-18 months relevant experience in a Technical call center or comparable education.Experience using MS Office products.Good communication skills preferred, both written and verbalGood organizational skills preferredExcellent customer service skills requiredPreferred SQL knowledgePreferred understanding of Programming languages
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.