Job Description: Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.Consistently document and troubleshoot any reported issue.Develop and maintain strong relationships within the IT department.Develop and maintain an understanding of Corporate and IT policies and procedures.Develop good verbal and written communication skills.Develop "creative thinking" in troubleshooting techniques.Develop solid customer service and follow-up skills.Comply with defined ITIL processes.
Ferguson is currently seeking the right individual to fill a tremendous career opportunity for a telecommute Application Support Technician in Newport News, VA!
If a career with an organization that rewards performance and provides a stable and supportive environment for its more than 28,000+ associates nationwide sounds good to you, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today.
The Application Support Technician is the first point of contact for all of our Ferguson Associates. While providing a high level of customer service, the Application Support Technician answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Application Support Technician escalates unresolved problem/issues/requests to the other support teams through FEI IT as required.
**This opportunity is a 90-day contract to hire role, with the option for telework . All Ferguson employees are currently working remote , though once the ability to return to in-office work resumes, Support Technicians will need to be local to the Newport News HQ3 building. The Application Support Technician will need to be local to the Hampton Roads area.**
QUALIFICATIONS: In addition to the essential job functions described above, all associates will perform duties as requested by management.
KNOWLEDGE, SKILLS, AND ABILITIES: 6-18 months relevant experience in a Technical call center or comparable education.Must have basic SQL knowledge.Must have a basic understanding of general Programming languages.Experience using MS Office products.Good communication skills preferred, both written and verbal.Good organizational skills preferred.Excellent customer service skills required.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.