Application support Engineer

shell, SQL, Unix
Contract W2, 12 Months
Work from home not available Travel not required

Job Description

Looking for a self-motivated individual with 3-4 years of experience to provide support for our clients/merchants who utilize our API platform. The person would have direct customer/client interaction representing the team and should have good communication skills and attitude to keep the customer first. This job will have routine work hours, for the most part, however, may require late night or weekend support occasionally. Job Requirements Bachelor degree in computer science, information security, information technology, or equivalent industry experience Minimum 1 year of experience in production support environment role Excellent verbal communication and documentation skills Excellent problem solving and analytical skills Job Duties Responsible for post-launch maintenance of our clients and provide support and help debug issues faced by our clients in Production Responding and resolving application support/trouble calls from both the internal and external user base Be on the Production install call to validate OBI functionality Advanced technical skills with hands-on troubleshooting, including parsing logs and following stack traces Run simple to complex queries/scripts to check and analyze the data Creating automation and scripting tools for faster customer support and identifying issues Setting up Monitoring / Alerting tools to notify issues in production Answer technical questions and gather future requirements from the clients You will be responsible and work with operations team to help during production installs and during the outage You will be part of the engineering team and will be engaged in the coding or QA work to enhance the platform functionality Job Skills Java, Oracle, SQL, Docker, Jenkins, AWS, JSON, XML, SHELL, POSTMAN, Jmeter, JavaScript. Strong QA skills may also be considered.

Hours : 8:00am to 5:00pm
Education :
Additional Job Details : Looking for 2-3 years of very good SQL, Unix or Sheloo scripting experience.

Posted By

Ankit Bhargava

Dice Id : 90838929
Position Id : JPC34-34
Originally Posted : 2 months ago
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