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Here are the job details:
Job Role: Break/Fix Technician
Location: Everett, WA
Duration: Full Time
Shift Timings: Mon-Fri 7AM - 4 PM
Work in a factory environment. Following established documented processes, perform software and hardware break/fix.
Disconnecting computing equipment and networking equipment during factory changes. Helping customers via phone, in person and remotely.
Occasional travel to different local sites in the Puget Sound.
Position requires a lot of walking in Factory and Flight-line areas.
This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.
o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
o Perform thorough documentation of all service activities.
o Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc…)
o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended
o Experience troubleshooting and repairing basic networking issues
o Demonstrate good customer service skills
o Ability to work independently and manage time to complete tasks
o Possess a valid driver’s license with reliable personal transportation to travel between supported sites
o Advanced hands-on experience troubleshooting & repairing client hardware.
o Possess strong communication skills; both verbal and written.
o 3+ years of relevant experience or equivalent combination of education and work experience.
o Some shifts may require one weekend day
o Be able to lift 35 lbs.
o Pass security and drug testing