One Water, One Team
When you work at Great Lakes Water Authority, you help make a difference in the environment and in your local community.
“One Water, One Team” is more than just a phrase, it’s a way of doing business. Here, you don’t work for GLWA, you work with GLWA. We are racing toward a shared goal to become the region’s most-trusted, high-quality water and wastewater resource.
We are looking for an Applications Analyst - ERP who has at least 3 years of experience working with Workday, Ceridian Dayforce, or other ERP applications. As an Applications Analyst – ERP, you will be a key participant in our Workday ERP implementation, have responsibility for our existing Human Resources Information Systems and other related systems including the interfacing HR and financial applications. You will provide guidance and recommendations to management regarding system requirements based on business needs, available resources, and change management best practices. Your primary responsibility will be to deliver technical support and direction to GLWA team members on the operations and maintenance of the human resources data systems. To be a successful candidate, you must be willing to learn a variety of applications and be able to solve technical issues.
This role reports to the Manager of Business Productivity Systems (BPS) and supports approx. 1,000 users of these systems. GLWA currently uses Ceridian Dayforce for its HR system and BS&A for its financial system, but beginning in 2022, will be transitioning to Workday over approximately 2 years. Other applications supported by the ERP Application Analysts include GLWA’s Learning Management System (Cornerstone), interfaced training offerings (e.g., KnowBe4 and 360water), safety management software, and other business productivity applications (e.g., financial applications and Microsoft’s Office Suite).
This role will enable the successful candidate to grow in their career through:
- Implementing organization-wide performance improvements through streamlined and cutting-edge technology
- Collaborating with teams throughout the organization to understand and meet their evolving needs
- Following change management best practices to share ideas for additional improvements
- Improving their work-life balance and job satisfaction by working for an organization that values its team members and their personal goals
Come join our dynamic team that’s achieving exciting results!
- Provide support for new and existing applications/interfaces/integrations and identify and resolve issues for end-users with varying computing skills.
- Collaborate with business users to review and analyze the effectiveness and efficiency of existing applications and systems.
- Identify potential risks and dependencies between applications, systems, and business processes and provide solutions, impacts, and recommendations.
- Develop strategies for improving or further leveraging these applications and systems by preparing business process maps/illustrations, presenting recommendations to IT Leadership and user groups, clarifying functional requirements.
- Resolve conflicts if they should arise.
- Work with business users to plan, design, configure, upgrade, deploy, or retire applications and/or business processes.
- Lead and perform tests for existing and new applications, including assisting with user acceptance testing.
- Deliver training to end-users.
- Act as a liaison between IT, end-users, and project team members, employing knowledge of both HR processes and ERP systems capabilities
- Document and track customer challenges in our ticket management software, resolve customer requests, contact customers to clarify requests, and ensure that all necessary information is obtained and communicated in a timely manner.
- Facilitate meetings, including preparation of meaningful and action-oriented meeting agendas.
- Perform other related work duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Technology or related field, or an equivalent combination of skills, experience, and education
- Three (3) years of ERP experience
- A minimum of three (3) years of experience as a major contributor on complex projects
- Ability to acquire and maintain a certification (e.g., Human Resources Information Program, Microsoft Certified Solutions Associate, Project Management Professional, Association of Change Management Professionals) within two (2) years of hire
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Configuration schema for Human Resource Information Systems (ERP) such as Ceridian Dayforce, Workday, Cornerstone’s Learning Management System, etc.
- Enterprise Resource Planning (ERP) system integrations
- Human Resource concepts, practices, and procedures
- Processes for Finance, Budgeting, and Cost Management (preferred)
- Software/System Development Lifecycle and Agile development methodologies
- Change Management methodologies
- Reporting tools
- Principles and practices of the functions performed by IT Services
- Serve as the ERP application system administrator
- Maintain, troubleshoot, design, and configure the ERP and other computer applications and systems
- Conduct audits to verify the integrity of HR data across all systems
- Coordinate system testing and upgrades
- Fulfill user requests for data and access (including appropriate approvals), troubleshooting, and other support as needed
- Contribute to the development and implementation of process improvement initiatives related to the use of ERP and other applications, systems, and tools
- Analyze implications of changes/new releases on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems
- Analyze and recommend enhancements and customizations to ERP applications, systems, and tools
- Document action items and statuses on open issues pertaining to the applications
- Identify and document functional requirements, workflow detail, system diagrams, information sources, and systems specifications
- Translate requirements and data into understandable, non-technical documents
- Perform basic mathematical computations and estimate numerical data
- Deliver quality written documentation and oral presentations, including the ability to make technology understandable to end-users
- Work with Microsoft Office products and a willingness to learn their advanced features (SharePoint Groups, pivot tables, tables of contents, etc.)
- Ensure applications and processes adhere to audit compliance requirements and understand and create the evidence required to demonstrate compliance
- Write and speak clearly, easily communicating complex ideas
- Examine data, identify trends and come to conclusions based on the findings
- Establish and maintain solid business relationships based on mutual respect
- Participate in cross-functional groups and user communities
- Demonstrate a strong orientation towards customer service
- Effectively facilitate complex troubleshooting
- Develop user procedures, guidelines, and documentation
- Compose and create reports and metric data with close attention to detail
- Complete multiple projects and tasks within designated deadlines
- Work independently in a busy environment with frequent interruptions and still be able to prioritize and resolve conflicting requests
- Understand and follow verbal and written instructions
- Communicate effectively, both verbally and in writing with team members, business users, and other units across the organization about the process, equipment, or potential problems
- Apply IT policies and programs in a manner aligned with the organization’s mission, goals, and strategies
- Learn new application software packages, operating systems, and IT processes and procedures
- Exercise leadership skills, good judgment, discretion, critical thinking; maintain confidentiality; and work with independence, initiative, and professionalism
- Maintain regular and reliable attendance
- Direct team activities or work as a team member
- Ability to work irregular hours, commute to GLWA facilities and worksites, and respond to after-hour emergencies and on-call responses
- A valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrains
- Work is performed in an office or remote envoroment
We are all strategic partners on the path to becoming a Utility of the Future, and GLWA prioritizes the selection of highly talented, well-qualified individuals to help us get there.
We are dedicated to expertly delivering the nation’s best water and wastewater services to southeast Michigan. We offer competitive pay and the starting wage or salary, if hired, is variable. Factors such as your proven hard and soft skills, your level of education, history in the sector or industry, and meaningful work experience will all be evaluated.
We also offer an opportunity for advancement, on the job training, ongoing professional development, tuition assistance and a career in a sector that safeguards public health, supports and strengthen communities, and protects the environment.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.