Applications Support - Advanced

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Judge Group, Inc.
Linux, IIS, VMS, CTO, Management, Engineer, Engineering, System, Perl, Python, JavaScript, Development, WebSphere, Oracle, MySQL, Windows, Applications
Full Time

Job Description

Location: Wilmington, DE
Description:
Contract to Hire

Wilmington, DE

Remote Hybrid- 3 Days remote-2 in Office

At its core, this is a production / operations role. The team has hired these resources in the past and overwhelmingly, resources have fallen short on their overall knowledge of ServiceNow. ServiceNow experience is an absolute must. Resources typically have surface layer / superficial knowledge of the tool - they can use the platform, create users, create groups, etc. However, these resources must have more in depth knowledge - they must be able to dive into the tool and determine root causes of issues as well as perform the diagnostic work required to do so. If a new ticket is opened up they need to open and address the issue(s), know how to keep the platform up and running, ensure speed and address latency issues, etc.

Must have understanding of APIs

Significant Unix and Linux experience

Basic web knowledge, ability to administer IIS

Basic networking experience - VMS, load balancing

Must come from enterprise level environments, no mom and pop shops. The team currently administers 56 servers

Depth of experience is more important than years of experience.

If you have a candidate with 2 years of strong, in depth ServiceNow experience that goes a longer way than someone with 7 years experience strictly as a user

Job Description: Roles and Responsibilities:

Support and aide in the day to day management of our Production instance of ServiceNow

Install/upgrade/manage APIs for the various systems that interact with ServiceNow

Knowledge of improving performance and configuration by utilizing ServiceNow best practices

Work closely with Product owners, Developers and Support teams for Critical applications

Troubleshoot complex code issues and suggest or provide solutions

Automate, monitor and maintenance of systems in a distributed, enterprise environment

Ensure environment performance, reliability and availability

Exploring new technologies to optimize the delivery and reliability of automation

Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations

Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency

Off hours support and on-call rotation

Job Description: CTO Enterprise Technology Solutions & Data Management Production Management (CTO ETSDM PM) is looking for a Production Management Engineer to join our team tasked to support and drive automation across our most critical applications including ServiceNow. In this role you will become familiar with a wide variety of our internal technologies, (build, monitoring, ticketing, configuration management, performance optimization, Operate) and help to hook them all together to introduce efficiency. The role is both Engineering and Support and is ideal for someone with a related background that can help introduce best practices as the group matures. The role requires someone to be creative and passionate about technology along with being able to work independently and as part of a team. This is an excellent opportunity to work for a world leading company, with smart engineers in an exciting, changing and challenging environment. Responsibilities: Support and aide in the day to day management of our Production instance of ServiceNow Install/upgrade/manage APIs for the various systems that interact with ServiceNow

Knowledge of improving performance and configuration by utilizing ServiceNow best practices Work closely with Product owners, Developers and Support teams for Critical applications Troubleshoot complex code issues and suggest or provide solutions Automate, monitor and maintenance of systems in a distributed, enterprise environment Ensure environment performance, reliability and availability

Exploring new technologies to optimize the delivery and reliability of automation Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations

Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency

Off hours support and on-call rotation Qualifications

Prior working knowledge of ServiceNow; ServiceNow Certified System Administrator is preferred

Fluent in at least one scripting language, preferably Perl, Python, or PowerShell

Experience with web frontend development frameworks such as JavaScript, JQuery, etc.

Experience working in an Agile Development environment

Experience administering application servers, web servers, and databases (Tomcat, WebSphere, Nginx, Microsoft IIS, Oracle, MySQL, etc.)

Act in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results

Ability to present technical and/or services business concepts in a comprehensive and concise manner Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of departments

Ability to drive deliverables and results, which involve people who do not directly report to you

Be accountable and responsible for the accuracy and completeness of assigned work and results

Prioritize and manage work load and communicate issues clearly

Exhibit effective verbal and written communication skills

Strong analytical and problem-solving skills in a Linux or Windows environment

3-5 years in a Production support role

3-5 years in a Automation\Engineering role

Strong sense of ownership and pride in the work you do Ability to balance and prioritize multiple projects/Tasks at one time

Contact: sgarcia@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 723180
Originally Posted : 2 months ago

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