Applications Support Engineer

troubleshooting, technical support, customer service, sensors, data acquisition, electronics, flight test
Full Time, Full-Time
Competitive
Work from home not available Travel required to 25%.

Job Description

Summary DTS sustains a culture of hard-working and highly-motivated
employees. Under the supervision of the CTO, the Applications &
Support Engineer is responsible for performing a wide variety of
technical tasks, including but not limited to responding to online Help
Center requests and phone calls, supporting software development through
testing and feedback to the Engineering group, supporting sales
activities, working closely with customers to provide training and
onsite product demonstrations, and attending trade shows and seminars.
This job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of
the employee for this job. Additional responsibilities and requirements
may change at any time with or without notice. Responsibilities and
Duties

  • Provide Help Center, phone, or on-site troubleshooting and
    technical support.

  • Arrange and/or provide web-based or on-site training.

  • Customer Advocacy

  • Working closely with Sales, help define/review product and
    system requirements for hardware and software.

  • Test software and system performance as necessary to ensure
    customer needs are addressed. Provide feedback to Engineering as
    appropriate. Participate in regular software stakeholder?s meetings.

  • Design and validate custom accessories as needed to meet
    customer requirements.

  • Documentation

  • Create documentation and training materials as assigned.

  • Add pertinent knowledge base content to the Help Center as necessary.

  • Work with the Customer Service department to assure customer
    expectations are met.

  • Periodically attend tradeshows and regional training seminars.

  • JOB REQUIREMENTS:

    • Technical degree in electronics/engineering (or equivalent
      training) with a minimum 5 years of hands-on experience working with
      electronic products or data acquisitions systems.

    • Experience working with dynamic sensors and data acquisition
      systems in an aerospace or automotive testing environment is a
      strong plus.

    • Experience with aerospace flight test applications a plus,
      including IRIG 106 and Mil-Std environmental requirements.

    • Experience with data collection standards a plus, including SAE
      J211 and IEEE 1057.

    • Strong written and verbal communication skills. Multicultural
      experience is a plus.

    • Make effective product demonstrations and PowerPoint presentations.

    • Possess strong computer skills, including Microsoft Windows &
      Office (Word, Excel, Outlook, PowerPoint) and ability to master
      numerous DTS software products and tools

    • Ability to manage multiple tasks at one time, meet deadlines, and
      coordinate with other departments.

    • Strong analytical, troubleshooting, problem-solving and conflict
      resolution skills.

    • Ability to work with others in a professional and diplomatic manner.

    • The position requires up to 20% travel and periodic visits to DTS
      facilities in Michigan or other global locations.

    • Must possess strong computer skills: Windows 7/8/10, Microsoft
      Office (Word, Excel, and Outlook).

    • Communicate effectively, both verbally and in writing.

    Work Environment, Physical Demands, and Equipment Use This position
    works in an environment in which safety, environmental and health
    concerns may demand constant attention. The work environment is a
    production and engineering area and typical business office. The
    employee is frequently required to stand, walk, sit and have the ability
    to lift and carry up to 30 lbs. Work Schedule Work hours will be
    determined based on business and customer needs but are predominantly
    scheduled Monday through Friday 8:00 AM to 5:00 PM, and at times could
    include overtime if necessary. ITAR Statement This position must
    meet Export Control compliance requirements, therefore a ?US Person? as
    defined by 22 C.F.R. 120.15 is required. Equal Opportunity Statement
    DTS provides equal employment opportunities to all employees and
    applicants for employment and prohibits discrimination and harassment of
    any type without regard to race, age, ancestry, color, creed, disability
    status (physical or mental), gender, marital status, legally-protected
    medical condition (including pregnancy), national origin, religion,
    gender identity or expression, genetic information, sexual orientation,
    military, protected veteran status, or any other characteristic
    protected by applicable federal, state, or local laws. Travel: 25%

    Posted By

    Recruiter

    Dice Id : 10114820a
    Position Id : 715847
    Originally Posted : 3 months ago
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