Assistant Systems Manager

IT, Troubleshooting, Linux, Microsoft Office, Unix
Part Time
Depends on Experience
Travel required to 100%.

Job Description


At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. We're continually seeking top talent who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! 


If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.


Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.

With a combined fleet of 28 ships with approximately 59,150 berths, these brands offer itineraries to more than 490 destinations worldwide.

The Company will introduce nine additional ships through 2027 and the combined brands currently employ over 33,000 shipboard crew from more than 100 different countries.

So as our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!


The Assistant Systems Manager assists the systems manager in maintaining all IT systems and equipment onboard vessel.

  • Performs daily, voyage, monthly and other computer operations as detailed in Run Books, onboard and Intranet documentation and as requested by shore side IT Management and Support Teams.
  • Responsible for reporting and documenting professionally all system changes (hardware, software etc.)
  • Provide onboard support and maintenance for all company IT assets, applications, software and hardware, including but not limited to workstations, POS terminals, printers, scanners, peripheral attached devices, mobile devices, networking devices, servers and related hardware.
  • User requests must be responded promptly and professionally according to onboard working schedule and business priority.
  • Critical calls, issues or requests - high impact on revenue, guest satisfaction, ship operation - must be responded promptly and professionally 24/7.
  • Non-Critical calls, issues or requests - must be acknowledged and attended according to onboard advertised IT department operational schedule.
  • Takes direction from Systems Manager as to division of responsibilities and assignments.
  • Provides users basic training support in use of common PC software and specialized Property Management Systems.
  • Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
  • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.


  • Minimum one year of practical experience troubleshooting, diagnosing and repairing IT systems with direct contact with application users, operation experience and systems administration is required.
  • Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
  • Advanced skills in typing and computer software skills including but not limited to Microsoft Office products, Fidelio Cruise Management, Micros - POS Management systems is required.
  • Must have Intermediate knowledge and experience working with all types of operating systems, including but not limited to: Microsoft, Android, Linux, and Unix.
  • Must have Intermediate knowledge and understanding of specifications of the software to be installed in the computers and make necessary pre-installations.


  • High school diploma or foreign equivalent is required.
  • Microsoft certification, either MCSA, MCP or MCSE (server/desktop) is required.
  • Cisco (CCNA), VMWare (VCP) certifications are preferred
  • Other certifications or formal training in IT systems currently in use onboard the vessels from a recognized educational institution are preferred.


  • Excellent customer service skills
  • Passionate about hospitality and customer service driven
  • Must have a professional appearance and good hygiene
  • Respect for all co-workers and guests
  • Pride in your work by creating positive energy, excitement and fun



As the innovator in global cruise travel, Norwegian Cruise Line has been breaking the boundaries of traditional cruising for over 52 years. Most notably, the cruise line revolutionized the industry by offering guests the freedom and flexibility to design their ideal vacation on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, its fleet of 17 contemporary ships sail to nearly 300 of some of the world’s most desirable destinations, including Great Stirrup Cay, the company’s private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea, but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveler staterooms, mini-suites, spa-suites and The Haven by Norwegian®, the company's ship-within-a-ship concept.


Oceania Cruises is the world's leading culinary- and destination-focused cruise line. The line's six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled vacation experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific and epic Around The World Voyages that range from 180 to 200 days. Oceania Cruises has recently announced an order for two new ships, scheduled for delivery in 2022 and 2025. The two 67,000 gross ton Allura-Class ships will each accommodate approximately 1,200 guests.


Regent Seven Seas Cruises' modern five-ship fleet - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - sails to more than 450 iconic and immersive destinations around the world and reflects $150 million in stunning refurbishments over the past three years. Regent will add a sixth new ship to its fleet in 2023. As the leading luxury ocean cruise line, every luxury is included in Regent voyages, such as all-suite accommodations, round-trip business-class air on intercontinental flights from U.S. and Canada, the largest collection of free unlimited shore excursions, entertainment, unlimited internet access, highly personalized service, exquisite cuisine, fine wines and spirits, gratuities, ground transfers and one-night, pre-cruise hotel packages for guests staying in Concierge-level suites and higher.










It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Dice Id : RTX1e1dd8
Position Id : 7001979
Originally Posted : 2 months ago
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