Associate, Application Support/Problem Management

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Santander Holdings USA, Inc.
Application, Management, IT, Manager, Data Analysis, SQL, Windows, Excel, Change Management, Software
Full Time

Job Description

Associate, Application Support/Problem Management - 2001276


Our team is looking to hire an IT Problem Manager w/ Data Analysis experience to fill a necessary function in our team.

Responsibilities :
  • Work through IT Problem Management following ITIL process
  • Drive collaboration efforts and identify root cause issues
  • Collaborate w/ team on Problem Management
  • Integrate different sources of data into consolidated reports, using standard input/output formats (tabbed formats, excel, access)
  • Analyze and evaluate metrics reported
  • Identify and apply appropriate data transformation techniques where needed
  • Create progress reports for deployment of tools and systems based in the integration of asset data for scoping and the results found in the various tools
  • Create operational metrics, based on the datasets, where accuracy of the data is key
  • Ensure timely delivery of said metrics
  • Create executive reports and summarize effective information


Must haves:
  • Enterprise IT Operations experience in ITIL Problem Management
  • Leadership qualities to drive efforts forward confidently
  • Data Analysis and Reporting

Nice to haves:
  • Notable experience w/Service Now Tool data curation

Ideal Experience:
  • Problem Management
  • ITIL
  • SQL Reporting
  • Windows Office Suite, notable experience w/ Excel
  • Tableau or Power BI
  • Understanding of Datasets
  • Familiarity or experience working with Active Directory, SCCM, CMDB, Service Now and other information sources
  • Involved in IT Operations Change Management & Incident Management
  • Software Asset Management
  • Built Control metrics from reports on operational and technical functions
  • Working w/ Control metrics

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job: Application Support

Primary Location: Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp

Organization: Technology (5900)

Schedule: Full-time

Job Posting: May 6, 2020, 2:58:28 PM


Company Information

Santander N.A. offers a one-of-a-kind opportunity to learn and grow, while building genuine relationships with coworkers and making an impact through innovative work that you do. Our technology teams within Santander Bank and Santander Consumer USA support the development, implementation and ongoing maintenance of all corporate and consumer-centric systems. These teams have the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment. Santander Bank, which is headquartered in Boston, serves the Northeast and brings simplified, personal banking to everyone in the region. Right now, we're at over 10,000 employees, and when you bring your bright ideas and go-getter attitude to our team, you'll have the chance to build on our success and take your career to the next level. Santander Consumer USA (NYSE: SC) is based in Dallas and has additional locations in Fort Worth, Denver and Mesa, AZ. As one of the fastest-growing companies in the automotive finance sector, we offer an environment with an entrepreneurial spirit that’s driven by technology. We currently have more than 5,000 employees who help us manage over $52 billion in assets.
Dice Id : 10187888
Position Id : 2001276
Originally Posted : 2 months ago

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