Westlake - TX, TX2050R, 2050 Roanoke Road, 76262-9616
We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Information Technology Operations (ITO) requires a Business Process Analyst (BPA) with a focus on technical writing and knowledgebase administration to create processes and artifacts that supports the development and update of processes and procedures for a resilient and easily navigable knowledge management system. The focus on the knowledge management will be focused on developing and maintaining documents used for incident handling; infrastructure and application alert response; and, implementing infrastructure changes. The core responsibilities of the role will be on developing consistent procedures for using knowledge templates; establishing best practices for searching documentation; and life cycle management of the documents. As the BPA for Knowledge Management in ITO, the position would be the primary focal point for the implementation of Knowledge Centered Support (KCS).
The ITO team provides primary monitoring, recovery, and documentation of all incidents related to the network, server and mainframe infrastructure throughout Schwab and its subsidiaries. This includes monitoring of over 2000 applications, spread across 5,000 network devices and 30,000 servers. In addition, we are responsible for overseeing and in some cases, executing technology changes across these platforms. ITO is a true 24x7x365 organization, in this position you will be joining our weekday shift in our Westlake, Texas office.
What you’ll do:
What you have:
You demonstrate these behaviors:
Disciplined: Highly disciplined in how resources are used; designs and champions ideas to drive efficiency
Overcomes Barriers: Takes responsibility for addressing obstacles that hinder our people and our business
Delivers Results: Delivers positive results regardless of circumstances, utilizing the right mix of analysis, judgment, agility and urgency
Relationship Oriented: Builds trusted relationships with colleagues around the firm and across multiple levels of the organization
Exceptional Communicator: Communicates clearly, authentically, and persuasively
What you’ll get:
Learn more about Life@Schwab.
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
|Languages:||English - spoken|
|Current Licenses / Certifications:||None|
|Relevant Work Experience:||IT-Other Specialty Engineering-less than 2 yrs|
|Position Located In:||TX - Westlake|
|Job Type:||Full Time|