Associate Business Applications Operations Analyst

Angular, C #, JavaScript, Jquery, Operations Analyst, SQL, SQL Server, T - SQL, WINDOWS operating systems, Web Design, XML, XSLT, break fix, business processes, data manipulation, excellent customer service, problem - solving, problem solving, problem solving skills, research, teamwork, troubleshoot, writing
Full Time
Depends on Experience
Work from home available

Job Description

There’s a reason Insperity was ranked in the top 3% on WorkplaceDynamics’ National Top Workplaces list and named one of the top 100 companies to work for in the U.S.

 

Want to work for us and find out why?

 

As a trusted advisor to America’s best businesses for more than 35 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

 

Insperity offers a competitive compensation package and a world-class benefits package, including 19 days paid time off, 9 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. At Insperity, we’re committed to providing a positive work environment, and to helping our employees succeed both personally and professionally.

 

Associate Business Applications Operations Analyst

We are currently seeking an Associate Business Applications Operations Analyst to join our team.

 

SUMMARY

This position is responsible for executing the incident management process for supported enterprise-wide proprietary business applications, business services, and integrations. Monitors the health of the production applications and ensures that services are running seamlessly. Utilizes problem solving skills to investigate the root cause of unplanned applications interruptions while providing user assistance and issue resolution. Works in a fluid environment and continuously prioritizes work.

 

ESSENTIAL FUNCTIONS

Under much supervision and moderate decision-making:

  • Investigates and analyzes applications data, business processes, and source code to troubleshoot issues and provide appropriate resolution.
  • Evaluates multiple courses of action for the resolution of issues and determines the most appropriate course of action.
  • Maintains open and timely communication with pertinent parties during issues resolution.
  • Takes a lead role in data manipulation and correction when required to support business utilization of application.
  • Alerts team leaders and department management of issues with high impact on the normal operation of the business applications.
  • Escalates unresolved issues to appropriate individual or teams based on established guidelines and procedures.
  • Works closely with development teams members as needed assisting in detailed research work in production environment.
  • Provides a high level of customer service showing empathy for the needs of the customer.
  • Collaborates with team members to share knowledge regarding reoccurring problems and corrective measures.
  • Participates in the development and ongoing maintenance of team documentation.
  • Acquires and maintains current knowledge of relevant supported applications.
  • Acquires and maintains current knowledge of the technical implementation of applications including areas of servers, network, and security.
  • Maintains flexibility in schedule to accommodate business needs.
  • Contributes to business unit goals and objectives.
  • Adheres to defined standards.

 

EDUCATION / EXPERIENCE REQUIREMENTS

  • High School Diploma or equivalent is required. Bachelor’s Degree in Computer Science or related field (or equivalent work experience) is required.
  • One to three years of experience in related field is required.

 

KNOWLEDGE / SKILLS

  • Communicates tactfully and effectively, verbally and in writing, and maintains positive and effective work relations with those encountered in the course of employment.
  • Ability to handle multiple tasks/issues while providing thorough, understandable resolutions, and excellent customer service to end-users.
  • Exhibits strong teamwork skills.
  • Exhibits a sense of urgency when dealing with break fix issues that directly impact end user utilization.
  • Able to manage problem-solving activity in an efficient and effective manner.
  • Exhibits a commitment to the utilization of defined standards and process.
  • General knowledge and understanding of computer systems, hardware, and software operations and principles.
  • General understanding of technical infrastructure including aspects of servers, databases, networks, and security.
  • Exhibits logical thinking, problem solving skills, and the ability to analyze across technology boundaries.
  • Aptitude for continuous learning and improvement.
  • Understanding of CSS, HTML, XML and XSLT desired.
  • Understanding of SQL Server, T-SQL, and relational concepts required.
  • Understanding of C#, JavaScript, Jquery, and Angular desired.
  • Understanding of Responsive Web Design preferred.
  • Understanding of IIS, and NT/WINDOWS operating systems preferred.

 

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Dice Id : ADMINTX
Position Id : 27668344
Originally Posted : 1 month ago
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